Excel Parking

ashpan

I parked on an excel car park outside iceland several months ago when the store was closed so not causing any financial loss to excel but received a PCN on 28.6.15

I have followed all the processes recommended here including appealing to excel and i have just had an email from the indpend appeals service, stating that the time frame for my appeal has now expired - i was not aware of any communications with them so am confused

i have not heard anything from excel since 13.8.15 which was a decline of my appeal to them

Any guidance would be appreciated

Half_way

An excel car park outside Iceland, or an Iceland car park infested by excel?

Redx

if excel declined your appeal and if you cannot take it to the IAS, or the IAS have refused any appeal, nothing else you can do but ignore the debt collectors for 6 years, plus try to get the landowner to cancel the charge (you have not mentioned doing that at all)

ashpan

hmmm well i have messaged iceland and they werent very helpful - i think its an excel car park outside iceland

ashpan

ok the notice states ' Privately Operated car park outside iceland"

ashpan

response from Iceland

"Unfortunately as there are signs throughout the car park making customers aware of the terms there is little we can do regarding this I am afraid.

I am sorry for the disappointment caused. "

the sign is only visible once you are inside the car park, pretty sneaky really - its quite visible but i genuinely didnt see it

Redx

well, its either pay or ignore, your choice

come back if you get actual court papers in the next 6 years

Umkomaas

Are you a regular Iceland customer? If so take bank/credit card statements (if you have them) and see the manager - the manager - and press him/her to get this cancelled.

Remind him/her that 'customers' are not just so only when they walk through the doors and spend money.

Customers can quickly and easily become ex-customers. There's always FarmFoods! Oh dear ....... :cool:

hoohoo

Offer to use ADR to attempt to settle the issue. See the pranksters recent post on this. The consumer ombudsman is a possibility.

HO87

@ OP These may be the days of social media but sending a letter of complaint makes things far more permanent than a tweet here or a tweet there. Write your local Iceland a blunt letter making it clear that unless they make efforts to do away with this - if you were a genuine customer - that you will rapidly become an ex-customer and ensure that as many people as you can get to will be aware of the reasons for that.

All that said the majority of retailers get sucked in by the frequent offer of deniable, free "car park management" unaware of the fact that there is no actual management and that what the PPC's actually do is "farm" the car park to their own benefit at the expense of the retailer's customers.

And often that bitter pill is sugared by a rake off paid to the retailer.

In reality then retailers are often as much the victims in this as the motorist except, ultimately, it is the motorist - the customer - that pays. Personally, regardless of whether they choose to do anything or not, I'd be advising Iceland that I'd never darken their doors again. After all, its going take a substantial number of extra 10% savings on bags of frozen peas at 99p to regain the cost of that PCN.

The_Deep

Write rude things on their Facebook page. Despite their denial, you are now entitled to appeal within 12 months, read up on Alternative Dispute Resolution, write to them asking them for it, make a noise, let them know that you are not easy pickings, cost them money.