Parking Eye / DRP

ohmy6od2

On behalf of my Mum, could I please ask for some help and advice?

Back in July 2014, my Mum had a mortgage/banking meeting at her local branch of Santander, which is within the Beaumont Leys shopping complex.

Parking Eye are the company who manage the car parks at this site.

The meeting dragged on, and in total Mum was parked for just under 5 hours. A week after her meeting she received her first 'invoice'. Mum was quite upset by it all and wrote back explaining she didn't intentionally over stay, but was at a meeting with the bank and provided proof of this.

The appeal was rejected on 13th August 2014, and she was provided with a POPLA code. Unfortunately she didn't deal with this and an appeal to POPLA was never lodged.

Some 14 months have passed by now with no communication from Parking Eye or any other company regarding this matter but yesterday a letter from DRP (Debt Recovery Plus Ltd) arrived in the post demanding £135 for an unpaid parking charge and needs to be paid by 15th October 2015.

Any advice on her next move, or is she !!!!!!ed for failing to appeal to POPLA?

My one thought was that she could claim to never have received the POPLA letter as it wasn't sent to her registered post and given there had been no communication she was of the opinion that her appeal letter had sorted it.?

Umkomaas

Ignore debt recovery, they can't do anything. PE are very quick to issue small claims court papers, normally within a few weeks of their deadline for appeal expiring and where no communication has been received from the keeper.

The fact that this is now so old, it may be that the landowners who have contracted PE have not given them permission to pursue customers to court. However, maybe PE are waiting for the outcome of the Beavis case?

You can only sit tight for the moment - other than to contact the landowner and ask them to get it cancelled, Santander will provide proof of the reason for overstay.

Come back if you get court papers.

pogofish

gwdhld wrote: »

Sorry for linking onto the bottom of your ask but I cant work out how to put one on myself.
Anyway...
I work at the hospital and had attempted to pay via telephone to park my car, the automated telephone would not accept my last 3 digits from my bank card. I was going to be late for a meeting so decided i would pay when i left (i have done this before). The meeting was particularly stressful and i forgot until about 2 days later. At this point I rang the number on the parking meter from the hospital and was told that i should contact Parking Eye - which i tried to but without a penalty notice i could not get through to anyone. Given this i emailed the new customer department to ask that i be able to pay for the parking, at this point i had not received a penalty notice. Yesterday i received a fine and a POPLA appeals letter as they said that the fact that i had emailed them this query that this was my appeal. I have read through all of the information on here and i think i am just making myself more confused. Basically, I have not got a problem with paying the actual parking cost but i think being charged £40 for going to work is a bit too much. I am going to try and appeal it again but just wondered if anyone had any wisdom they could share in this area.
Thank you in advance.

You start your own thread by clicking the big blue New Thread button near the top of the forum mainpage. This was all covered in your signup.

Please read the Newbies Sticky then do that - Hijacking other peoples threads is not-on and something you clearly agreed not to do!