Penalty Notice - paid with Ringo but with incorrect vehicle registration

N.K

I'm hoping someone can help. For months, I have been using the Ringo app to pay for my parking at my local train station (South West Trains), which is monitored by CP Plus. The problem is that, when I set up my account, I accidentally entered my vehicle type (POLO) instead of the car registration. It's not very clear in the app. The field says 'Vehicle' and inside the box, in faint grey letters, it says vehicle registration.

On 10th July 2015, I received a penalty notice. I assumed it was an error, as I knew I had paid, so chose to ignore it. Then, on 23 September 2015, I received another fine and that's when I realised something was wrong and realised my error. I have also received a letter from CP Plus (they obtained my details through the DVLA), chasing me for the first ticket. I appealed to CP Plus with proof of payment (I had not realised my error when I wrote to them but I provided my proof of payment). I received the below response:

Thank you for your email regarding the above Penalty Charge Notice (PCN).
I will offer the following comments as to why this PCN was correctly issued and is still payable.
My findings
The site in question is subject to terms and conditions, which are stated on signs throughout the area. As these terms were breached on the date in question, a PCN was correctly and legitimately issued.
Please be advised that there has not been a RingGo payment for the vehicle registration, -my registration is entered here-
What you need to do now
Please pay £120.00 by 14th October 2015.
What will happen if you do not pay what you owe
If the amount is not paid by the date shown above, we will recommend that court action be taken to recover the outstanding balance.
What if you do not agree
Although any correspondence that does not provide further evidence will be noted and retained, I cannot guarantee that we will reply to it.
More information
· This Penalty Charge Notice was issued under section 219 of the Transport Act 2000, Railway Byelaws section 14.
· If you are not satisfied with the outcome of the appeals process you can write directly to South West Trains using the address below.
Customer Relations
South West Trains
Overline House
Southampton
SO15 1GW
[email address]

What's VERY odd here as well is the £120 charge. The full charge on the notice is for £80 with a reduced charge of £50. So not sure why they are asking for £120.

I realise it's my fault (human error) but the fact is that parking was paid on both occasions, meaning they have not lost business. Surely it would not hold up in court if it goes that far? I am absolutely devastated to face having to pay a total of £200 or more in parking fines, in addition to what I already paid for parking hoping there is someone who can help me craft a strong appeal to have both fines cancelled. I can obtain an appeal template from Ringo and I have payment receipts I can provide for both dates that state my car make, vehicle type and colour and payment card. But any further advice of what to include would be much appreciated!

Thanks! N[/email]

Quentin

You need to re-assess what this forum can do for you (it cannot "craft" your appeal for you, but will point you in the right direction so you can DIY)


Start by reading the newbies FAQ thread at the top of the forum.


Then if you decide you don't want to DIY consider paying one of the companies that will do it for you.