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Overdraft/ Bank Charges claiming

Hi-
hope someone can give me some advice-
I had a £1500 (agreed) overdraft on a joint account- but stopped using the account. After a while Abbey closed the account and instructed a debt chasing company to get the money back from us. We settled with them on an amount around £1000.

Now that we are have successfully claimed bank charges back- Abbey have deducted the extra £500 saying that it is our debt with them.

Can they do this considering it was settled over a year ago and Abbey have never chased us for any money?

I am going to complaint to them and to ombudsman, but unsure if I will get this £500 or not.

Thanks for any help.

Ryan B.
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