Vodafone Default :(

RussAbbott83

Good morning,

I have an ongoing dispute with Vodafone, they are not budging, and I would like some advice if possible.

Last autumn (2014) I had some financial difficulties, so I contacted Vodafone to say that I was struggling. The advisor offered to set up a £30 a month payment plan to bring the account back in order, which at the time was greatly appreciated.

At the end of the month I contacted them again to make the first payment and was told that the information was on the notes, but the advisor did not process the payment plan, and now it is too late to make payment as the debt was with a collection company.

I tried to pay vodafone for 3-4 weeks, but they refused to take payment as the debt was no longer with them. I complained about this and was told by a manager that they would request the account back from the collection company as I should have had a payment plan in place. The collection company declined the request.

In December 2014, a default was applied to my account. I complained about this again, and a different manager told me that I should pay the collection company in full and vodafone would refund the £10 difference (which they did) and that the default would be removed from my file (It never got removed).

Since then I have been told on several occasions that this can be seen on my notes and they will get the default removed. This has never happened. Now the credit team are stating that the default was correctly applied and nothing can be done.

I'm ready to give up to be honest, but need some advice on whether or not there is any point in continuing this fight.

Cheers

Russ

happy_bunny_2

Does it say that that's their final response?

You can take to Ombudsman, worth a go.

Communications one I would imagine rather than FOS.