Debit Card Chargeback For Faulty Laptop Via PayPal

CLEARANCE_FEE

I bought a laptop via PayPal for about £800.00 which was advertised as new. In my opinion it was old and unused however I don’t think the seller deceived me. It had a slight software fault which was rectified by downloading updated software off the manufacturers website.



However 8 days later it stopped working, would not boot so I opened a PayPal case. To cut a long story short they asked me to get a repaired shop to do diagnostics and it turned out one of the hard drives was broken (it’s a gaming laptop).



PayPal have refused to refund because it’s a “warranty issue” as the laptop was working when I received it.


However I paid for it with joint PayPal funds of about £80.00, and £720.00 on my Visa debit card so I’m considering doing a charge back and I’ve read the Money Saving article on this.


Is this an appropriate use of the charge back as I’m sure nothing I did caused the Laptop to break and should I do a charge back?


I read about PayPal horror stories that happen to seller however I never thought one would happen to me as a buyer.


[FONT=&quot]Best Wishes And Thank You [/FONT]

chanz4

you bought paypal credit

CLEARANCE_FEE

No. I had some PayPal credit in there from sales. Am I justified to file a charge back?

SuperHan

No, what chanz is getting at is that you can't charge back to your debit card as you didn't use your debit card to purchase the laptop. You used your debit card to purchase an additional £720 of Paypal credit and the Paypal credit was used to purchase the laptop.

Out of interest, why haven't you gone down the warranty route?

CLEARANCE_FEE

Out of interest, why haven't you gone down the warranty route?

There isn't a warranty. "Warranty Issue" is PayPals way of saying it worked when you opened the package.

shortcrust

Was it bought on ebay? If so then you need to contact the seller and request a refund. I've done that a few times when things have been described as new when they weren't.

By the way, why have you written in such big black letters?:)

agrinnall

CLEARANCE_FEE wrote: »

I bought a laptop via PayPal for about £800.00 which was advertised as new. In my opinion it was old and unused however I don’t think the seller deceived me. [FONT=&quot] [/FONT]

I'm not sure what your reasoning for this is, if it was advertised as new and wasn't then you've been deceived. And if it had really been new then there's a good chance that it actually would have come with a warranty which you could have claimed on.

grumbler

chanz4 wrote: »

you bought paypal credit

Reportedly, chargeback against Paypal is possible.

It's a different matter that Paypal don't like it and whether there are any grounds for chargeback in this case.

CLEARANCE_FEE

Was it bought on ebay?

It was bought directly through PayPal. eBay was not involved. I've tried contacting the seller but he has said that it was working when he sent the laptop it worked so he's not responsible.

By the way, why have you written in such big black letters?

I copied and pasted from Word and that's the font that came up.

shortcrust

CLEARANCE_FEE wrote: »

It was bought directly through PayPal. eBay was not involved. I've tried contacting the seller but he has said that it was working when he sent the laptop it worked so he's not responsible.



I copied and pasted from Word and that's the font that came up.

Ah I see. I've often wondered why people choose to change the font. Perhaps they don't!

CLEARANCE_FEE

Reportedly, chargeback against Paypal is possible.

It's a different matter that Paypal don't like it and whether there are any grounds for chargeback in this case.

I have heard about this and this is what I'm planing. All i really know about it is PayPal have a clause that says if you do it they can suspend your account so it must be possible. Also is this charge back justified?

I bought a laptop via PayPal for about £800.00 which was advertised as new. In my opinion it was old and unused however I don’t think the seller deceived me

The laptop was new in the sense that it was unused however it was an old model. There may be grounds for a PayPal dispute however I don't think I'll be able to open another case. I'll message PayPal and hope for the best.