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Reclaiming money back from various payday loan companies

edited 30 November -1 at 1:00AM in Debt-Free Wannabe
3.6K replies 621.1K views
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  • Delete33Delete33 Forumite
    802 posts
    ✭✭✭
    Same here Debtfree, NOWT!!!!!!!:cool:
  • If you are awaiting payment from Quickquid / Pounds to pocket try this email address:
    [EMAIL="foscomplaints@enova.com"][email protected][/EMAIL]


    It is the UK owner of QQ and P2P and they got everything moving.
  • Delete33Delete33 Forumite
    802 posts
    ✭✭✭
    Great information Ginger.Ice.:T
  • Hi Folks
    I'm at 8 weeks now, haven't heard anything since I returned the questionnaire to QQ and Wonga emailed me today asking for another 8 weeks ! Off the FOS with QQ, any advice with Wonga ? Should I give them any longer ?

    Thanks once again :-)
  • DanDaniel wrote: »
    Hi Folks
    I'm at 8 weeks now, haven't heard anything since I returned the questionnaire to QQ and Wonga emailed me today asking for another 8 weeks ! Off the FOS with QQ, any advice with Wonga ? Should I give them any longer ?

    Thanks once again :-)

    No, don't give them any longer. It will just delay the process if you have to end up going to the FOS anyway. Send your complaint today! Good luck :)
  • Thanks so much ginger ice they emailed straight back
  • Ginger.ice wrote: »
    If you are awaiting payment from Quickquid / Pounds to pocket try this email address:
    [EMAIL="foscomplaints@enova.com"][email protected][/EMAIL]


    It is the UK owner of QQ and P2P and they got everything moving.
    Is this just for chasing payments or can you chase up an ongoing complaint that is with the FOS?
  • Hi all,

    If a complaint is referred to the Ombudsman for a final decision from the adjudicator, how long does this final decision usually take? Wonga currently have 6 days left to reply to my adjudicator and if no response she's passing it to the Ombudsman. Thanks in advance :)
  • Thanks Welshie,

    Had a final response from QQ tonight, these are some of the paragraphs taken from the email, I had back to back loans with them over 2 years and other PDL's, got in a right mess with them all and missed payments on priority debts etc. I paid approx 6.6k in interest alone in the 2 years :-(

    At the time you first applied for a loan with us, the regulator was the Office of Fair Trading (OFT). The OFT published guidance on irresponsible lending which stated that as a general principle, the checks done may well be less for a small sum or short-term loan. The OFT also explicitly stated that it would “normally consider it appropriate for a relatively high level of scrutiny to be undertaken in the case of secured credit”; however, the OFT made no such statement for unsecured credit such as the credit we provided you.

    Looking at your record, I see that your credit model score was never under the minimum approval threshold for any of the loans for which you were approved. For instance, on 31/08/2011 you had a credit model score of 0.246 when the minimum approval score was -0.15. Your credit model score is substantially higher the minimum approval score which shows that our affordability assessments properly ran per our internal policy.

    It is in our mutual interest to have a well-designed affordability model. As a responsible lender, we provide customers such as yourself with access to credit and take upon ourselves the risk of default. While we will not reject a customer simply because there is a late payment on a credit file, we will critically assess the details of your credit file to provide you with a reasonable and affordable loan.
    The investigation of your complaint also considered all relevant information contained in your application. It was noted your monthly income was stated as £#### per month. I compared your income to the average monthly repayment for each loan you took with us. From this I can see that the income you made during each loan with us was always more than enough to cover the amount you had to repay us for each loan and thus I cannot agree with you that your loans were unaffordable.
    CONCLUSION AND OFFER
    In your complaint you claim that you were dependent on short term loans. When assessing a complaint for dependency QuickQuid looks for a pattern of numerous loans for equal or increasing loan amounts, and with very little time between paying off one loan and taking out the other. We perform our credit and affordability assessments for each loan application you submit. We also expect the customer to act responsibly in the credit they take on, and in fact as part of our loan application you confirmed that you could afford taking out each of our loans. Nonetheless, I can see that a pattern of dependency emerged with loan ####### and such pattern continued during the period you took out the above referenced loan.

    We take seriously our responsibility to treat customers fairly and to that point we uphold your complaint as it relates to dependency but do not uphold your complaint as it relates to affordability. As such, we are offering you a total refund of £512 which equates to the interest paid on loans ######, ######.


    Is this what other people are getting, makes me a little less confident of a win at the FOS :-(

    Would be glad to hear from others that received their final response

    Many thanks
  • A ray of light may be that they have referenced a pattern of dependency to the loan taken out exactly 6 years ago (borrowing for the 12 months previous to that but not included as over 6 years) and I borrowed every month thereafter, however they only offered to repay that and the one after. They have kind of admitted to noting a pattern of dependency (in their own words) !
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