EE Broadband - £100 leaving charge!?

edited 30 November -1 at 1:00AM in Broadband & Internet Access
2 replies 1.1K views
n4imn4im Forumite
20 Posts
Fifth Anniversary 10 Posts Combo Breaker
edited 30 November -1 at 1:00AM in Broadband & Internet Access
Good morning all,

I would like some help and hope someone can advise.

I initially renewed my EE broadband and line rental in August 2014 but hadn't checked any bills. I was getting a credit each month of £7ish (as they accidently applied a double discount). In march they clicked on and have since been charging me around £25 per month to balance it out. I got quite fed up and decided to take up the Moneysavingexpert Sky Broadband deal.

EE have written to me saying because my Contract finishes in August 2015, they will charge £99 disconnection cost plus any outstanding months. This sounds ridiculous as it was them who had a system error and have wasted a lot of my time sending letters / email and making numerous phonecalls. I do not wish to pay the £99 charge (dont mind paying the remaining months costs). Please can someone advise where I stand legally.

The bills were so messy I had to ring to get them to explain. Please see this extract of the first bill i recieved
Account Charges
Refund - Calculated according to Days Unused 28/08/2014 - 02/09/2014 - £ 5.177
Broadband & Anytime Mobile and International calls - Monthly Price Plan 03/09/2014 - 02/10/2014 £ 26.750
Customer Discount for 12 months 28/08/2014 - 02/09/2014 - £ 6.000
Customer Discount for 12 months 03/09/2014 - 02/10/2014 - £ 6.000
Line Rental Saver Goodwill 03/09/2014 - 02/10/2014 - £ 14.000
Line Rental Saver £ 132.000
Customer Discount £7.00 for 6 months 28/08/2014 - 02/09/2014 £ 7.000
Broadband & Anytime Mobile and International calls - Monthly Price Plan 28/08/2014 - 02/09/2014 £ 5.177
Line Rental Saver Benefit 03/09/2014 - 02/10/2014 - £ 15.750
Total £ 124.000
Bundle Summary Minutes
Landline Calls to UK Mobiles - Allowance for period 03/08/2014 - 03/09/2014 1000
Landline Calls to UK Mobiles - Inclusive minutes used for period 03/08/2014 - 03/09/2014 92
Usage summary for xxxxxxxxxx
UK Landline £ 0.000
UK Mobile £ 0.000
Other £ 1.450
Total Talk £ 1.450
Total for this period £ 125.450
Previous balance £ 13.975
Payment received with thanks on 03/08/2014 - £ 13.975
Payment outstanding £ 0.000
Total to be automatically collected in around 10 working days: £ 125.450


  • BrowntoaBrowntoa Forumite, Board Guide
    48.9K Posts
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    legally , you are under contract , you decided to leave early
    Links in my signature currently broken
    I'm the Board Guide of the ,Telephones, Pensions , Shop Don't drop ,over 50's , Boost your income and Discount Code boards which means I volunteer to help get your forum questions answered and keep the forum runnning smoothly .However, please remember, board guides don't read every post. If you spot an inappropriate or illegal post please report it to [email protected] Any views are mine and not the official line of MoneySavingExpert.[
  • macmanmacman Forumite
    48.4K Posts
    Part of the Furniture 10,000 Posts Name Dropper
    You seriously expect them to waive the ETC because your 'bills are messy'?
    It's not a disconnection charge, it's an early termination charge for breaching your minimum term contract.
    No free lunch, and no free laptop ;)
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