Sky dont honour deal Martin claims he blagged

edited 30 November -1 at 1:00AM in Broadband & Internet Access
6 replies 1.1K views
PGrant1316PGrant1316 Forumite
7 Posts
edited 30 November -1 at 1:00AM in Broadband & Internet Access
How do you contact Martin to ask what's the point of claiming he's blagged a deal if Sky don't let you claim it?

Replies

  • AndyPKAndyPK Forumite
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    why won't they let you claim it ?
  • After spending many hours online, plus live chat then finally customer service they said offer not available because I have Sky TV but I can't find that exclusion. Im with BT for phone and broadband so would have been new customer for Sky phone and broadband.
  • JJ_EganJJ_Egan Forumite
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    Part of the Furniture 10,000 Posts Name Dropper
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    So reads as the deal was for new customers only .
  • AndyPKAndyPK Forumite
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    I think I saw it in the T&C's and I didn't look very hard
  • I got the deal and I already have Sky TV. Others said you had to be new to Sky TV too to get the deal but that can't be true.

    It wasn't easy mind. I think this promo was a massive fail on MSE's behalf considering how good the deal was and how many people had problems with it. That said, I guess if it worked for you, you wouldn't come to the forums to complain.

    I had to speak to customer services and email them my code so they could check the deal but they added it manually and now my account is credited with £100 and I switch over on 7th July. The agent I spoke to was super helpful. She had to do it in 2 stages and rang me back this weekend to confirm it was all sorted.

    £5 for the year ain't bad!

    If you have the code give them a call.
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