refund or replace

hi ,could you help me please ,we bought a leather reclining chair it was deliverd on a Friday on saterday we noticed a tear down the inside went to the store on sunday to report it we had an upholsterer come a week later to have a look ,yes he could repair it I told him I wanted it replaced he then told me to go and see the shop manager which we did ,shop manager was adamant and refused to replace it ,he said shops policy was to repair even if it was deliverd damaged ,he agreed it was deliverd damaged but would not budge

Replies

  • edited 19 February 2015 at 9:54PM
    meritatenmeritaten PPR
    24.2K Posts
    edited 19 February 2015 at 9:54PM
    I believe that by law you are entitled to a replacement. but its complicated and I could be wrong.
    You would probably get replies from more knowledgable people if you post down on 'Consumer Rights' board - perhaps the guide could move this thread for you?
  • KatiehoundKatiehound Forumite
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    Hello! You've posted on the wrong board- you really need to ask this question on the Consumers Rights board. Hopefully someone will help you there
    Being polite and pleasant doesn't cost anything!
    If you found my posting helpful please hit the "Thanks" button!
    Many thanks
    -Stash busting: 337 in 2022 Stash busting: in 2023. 5 doggy duvets, 13 bags, 2 scrunchies = total 20 ...£3.98 spent
  • KatiehoundKatiehound Forumite
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    I have pm'd the board guide and asked them to move the post!
    Being polite and pleasant doesn't cost anything!
    If you found my posting helpful please hit the "Thanks" button!
    Many thanks
    -Stash busting: 337 in 2022 Stash busting: in 2023. 5 doggy duvets, 13 bags, 2 scrunchies = total 20 ...£3.98 spent
  • pinkteapotpinkteapot Forumite
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    Anyone else relieved when they clicked on this and it wasn't about a cat? :D
  • pogofishpogofish Forumite
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    I'm more flummoxed by the idea of someone having a pet chair! :eek: :D
  • pinkteapotpinkteapot Forumite
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    pogofish wrote: »
    I'm more flummoxed by the idea of someone having a pet chair! :eek: :D

    Maybe the board title looked like "Pets and Pet Chair" at a glance...

    OP - I'm sorry, I shouldn't make fun of new forum members. :) As suggested above - you want this moved to the Consumer Rights board, or repost your question there. :)
This discussion has been closed.
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