Private Sale Issue

Ms_Chocaholic

Hi
I won a tablet in a competition several months ago and sold it in September privately (new and sealed) via my local FB selling page.

The man has just come back to me to say it's stopped working. I said as it was a competition win I would email the company who sent it to me to see if they would help and said I would try my best but couldn't guarantee anything.

The man also said that his daughter had the same tablet some time ago and the same happened to hers (then why did he buy mine!!!) and that the fault was a known issue with this type of tablet (again why did he buy it!!).

The contact at the company is on holiday over the Christmas period (auto reply email) - if they can't/won't do anything, do I have to refund (morally/legally).

Thanks
Ms Choc x

Poppie68

No you don't legally or morally... it's a private sale.

If he persists in his efforts to hold you responsible, block him.

clumsy_cupcake

How did the buyer pay for the item? If it was via paypal then they can open a dispute and you would have to accept the return most likely.

If it was cash in hand them technically you don't have to do anything. But if it was me I would try to help out as much as I could but you don't have to refund any money of accept the item back.

campdave

If it was on a private selling account, then the buyer is not entitled to a refund.

If the buyer expects a warranty, they should pay the premium to buy from a business seller offering one.

Ms_Chocaholic

Thank you. Yes, he paid cash in hand. I am trying to help out as much as I can by contacting the company. I did offer him the receipt at the time of sale but he said he didn't need it and now I can't find it anywhere.

Marktheshark

Tell him it is his tablet, he owns it and any repair required to his tablet is not your problem.
Caveat Emptor

clumsy_cupcake

If it was cash in hand then you don't need to do anything. You can just ignore him as others have suggested.

However I morally would try to help them. Can you (or the buyer) contact the manufacturer of the tablet? I have an iPad and it comes with a 1 year guarantee and take it to the apple shop regardless of where you purchased it.

Help them out but I wouldn't bend over backwards for them. Tell them they can contact the tablet manufacturer. If they keep messaging you just ignore them.

ballisticbrian

If you wanted to help to the extent possible without leaving yourself out of pocket, find out if there was an actual recall type problem with the product as the buyer describes and ask the supplier if there is a postage label or address for the repair?

pinkshoes

Can the buyer not contact the manufacturer and say it was a christmas gift? If it is a known problem, them surely they will then fix it?