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Item delivered after buyer refunded, and buyer won't pay or return!
hairyeyeball
Posts: 1 Newbie
Hi all,
I sold an item on Ebay recently which was paid for and dispatched. Unfortunately the parcel went missing and MyHermes declared it lost. I refunded the buyer and MyHermes invited me to claim for compensation. Several days after submitting my claim, the parcel was delivered. The buyer did inform me, but after several days of increasingly evasive responses to my emails and invoices, I have not been able to obtain payment from the buyer or arrange for return of the item. Ebay have informed me that Seller Protection doesn't cover me in this situation. I will of course block the buyer but is there anything more I can do to recoup my loss? Or should I just chalk it up to the cost of doing business on Ebay? Any help would be greatly appreciated.
Many thanks.
I sold an item on Ebay recently which was paid for and dispatched. Unfortunately the parcel went missing and MyHermes declared it lost. I refunded the buyer and MyHermes invited me to claim for compensation. Several days after submitting my claim, the parcel was delivered. The buyer did inform me, but after several days of increasingly evasive responses to my emails and invoices, I have not been able to obtain payment from the buyer or arrange for return of the item. Ebay have informed me that Seller Protection doesn't cover me in this situation. I will of course block the buyer but is there anything more I can do to recoup my loss? Or should I just chalk it up to the cost of doing business on Ebay? Any help would be greatly appreciated.
Many thanks.
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Comments
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You could try a bluff and send them a letter before action. You want payment or the item returned. Give them 7 days to pay otherwise your going to file a MCOL againt them. Give them the link to the charges/costs if you go that far.
If they dont pay then you need to decide if its worth chasing.
A letter to the neighbour could accidently find its way into the mail system. Or 10 or even 20 neighbours.Censorship Reigns Supreme in Troll City...0 -
embarrasing a debtor is wrong. Would you like it to happen to you?0
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no , but there again I don,t STEAL things0
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After you refunded the buyer, you should probably have told myhermes to send it back to you if it turned up.0
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however myhermes had said it was missing , and invited a claim for insurance , did the OP actually claim for insurance , as at that point the goods would belong to myhermes , and a payment for non delivery made.
edit , you have a claim in progress , the parcel now belongs to them , they can either pay the insurance , or retrieve the parcel and send it back to you.
your contract with the buyer was that it was delivered in "x" days , myhermes did not , and there stupid system said it was missing.0
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