Delivery promise blatantly broken - what recourse do I have?

Cissi

I ordered a trampoline from www.outdoortoysdirect.co.uk for my son's birthday which is this coming Saturday. All the way through the purchasing process, Outdoortoysdirect clearly promise a "1-day delivery", "next-day delivery if ordered before 12 noon" etc. For this reason, we waited and ordered the trampoline this past Monday night, as today (Wednesday) was a good day for us to receive it (DH working from home).

They also state that "our standard service on this product is a one-man delivery service using a national carrier". However, in the email confirmation for the purchase things have suddenly changed :mad: They waffle on about how they are now using a "personal" service instead, with one of their own delivery people - which takes at least 5 days longer than using a national carrier! Apparently I will receive an email notification when they have an estimated delivery date.

They also say to email them should I decide that I need the product sooner - yeah, like maybe the promised next day delivery :rolleyes: If so, they may be able to send it slightly sooner. Needless to say, I did email them, and have yet to receive a reply.

Oh, and of course their phone lines are permanently engaged too.

What can I do? Since it doesn't look like we'll have the trampoline in time for my son's birthday, I want to start by cancelling the order. How can I do this?

Also, I'm angry and disappointed enough about this that I want to report them somewhere - surely it's illegal to make empty promises like that? They have page after page of 300+ 5-star reviews from supposedly happy customers, with the main comment being about their fantastic and fast delivery service. That alone should probably have alerted me to the possibility that there is something dodgy about the whole thing...

Thanks in advance for any help!

lynzpower

Id speak to trading standards about that!

aimee21j

Hi,
Just scrolled down on that website to see that the company is owned by Kybotech. We purchased a metal shed from them a few months ago and had nothing but trouble. It came incomplete and faulty, delivery wasn't as stated and phone lines are permenently engaged. I eventually found non 0870 numbers for them and just dialled any of them and demanded for the person on the other end of the line to do something ( surprise surprise wasn't done and I wasn't called back either) and in the end got to speak to a manager. I eventaully got the last part of my order some 4 weeks later and the faulty part was replaced at the same time.
There are many good reviews of them on the net but i managed to find some which echo my post.
By the way here are those telephone numbers. Just keep trying and you will get through eventually. Remember their phone lines seem to close early too Good luck!

http://www.saynoto0870.com/companysearch.php

Timmne

Was the advice given on this thread you posted earlier in the vent board not good enough?