another flight time change but different

callansdad

ebookers called my sister in law last week to tell her the flight time had changed due to a flight cancellation, so she accepted the changes over the phone.

THE FLIGHT HAS NOT BEEN CANCELLED as i am still on it and if you try to book the same flight it is still available.

I understand and accept the whole argument about flight time changes/schedule changes etc but she has effectively been removed from this flight for goodness knows what reason .... she is a first time flyer who booked her flight seperately from us and will now have to travel to the USA through 2 connections alone.

are there any avenues to explore?

suicidebob

Did you try finding out why they cancelled her?

callansdad

i asked her ... she was told the flight in question was cancelled.

i asked ebookers ... they told me that she accepted the change so there was nothing they could do.

blindman

callansdad wrote: »

i asked her ... she was told the flight in question was cancelled.

i asked ebookers ... they told me that she accepted the change so there was nothing they could do.

Do they record calls?

Ask for the transcript to challenge if Ebookers say it was cancelled when in fact it wasn't.

jdsurfer1968

[FONT=&quot]AVOID THIS COMPANY AT ALL COSTS. Just received a e-mail saying that my booking has been cancelled by Jet Airways the crappy airline that took my money because of a technical issue with the pricing . My only options are to either pay another 400+ Euro per person to continue with my booking and get a full refund . Obviously I’m going for the full refund so I called E-bookers and after 3 phone calls spoke to Sean a Senior Supervisor at Ebookers . All he could say after a 30 mins phone call was that it could take a month to get my money back and offered not one little bit of compensation for ruining a family of four trip of a life time . [/FONT]
[FONT=&quot] [/FONT]
[FONT=&quot]This company is not interested in their customers and putting things right when thing go wrong only how much profit they can make out of you . Obviously it’s your choice if you use this company though don’t always expect that the amount they show on their website is the amount you will pay . You might want to think about using a company that thinks of their customers and not just their bottom line like Ebookers [/FONT]

jpsartre

Not really Ebookers fault that the airline had a pricing error is it?