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Help Please Return Request

Hi,
I very very rarely have items returned, im a private seller and in the last 2 days , 2 return requests:mad: is this going to be the new thing?
Yesterday said accept and buyer pay returns postage, so i did this

Today it says :

Choose a reply:
Accept the return
You'll pay for return postage and can send our return label or send your own. Wait to get the item back before you refund the buyer.

Refund the buyer
The buyer will keep the item, and you can fully refund the buyer to close this request.

Send a message
You can reply to the buyer.

I sent a message saying they can return with address to send too.
Now if they return how do i close this?
Any advice greatly received
Thankyou
Sealed pot challenge number 003 £350 for 2015, 2016 £400 Actual£345, £400 for 2017 Actual £500:T:T £770 for 2018 £1295 for 2019:j:j spc number 22 £1,457Stopped Smoking 22/01/15:D:D::dance::dance:- 5 st 1 1/2lb :dance::dance:
This discussion has been closed.
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