WWYD: go back to original hairdresser, or find a new one?

dimestorediamond

Perhaps a hairdresser's perspective might help?

If one of my colleagues did this to one of my clients, I would be upset that they had offended them. But, it sounds like you overreacted.

Mistakes happen. To me, it seems like the holiday was probably decided on after your appointment was made, and nobody contacted you to rearrange it - wires get crossed.

Saying that, if you had said to tell the stylist you wouldn't be back - I would be glad to see the back of you.

Brighton_belle

CRT86 wrote: »

Perhaps a hairdresser's perspective might help?

If one of my colleagues did this to one of my clients, I would be upset that they had offended them. But, it sounds like you overreacted.

If your colleagues had spoken to your long term client with shoulder shrugging 'whatever' indifference and disinterest, how do you think your client should have responded?

dimestorediamond

Brighton_belle wrote: »

If your colleagues had spoken to your long term client with shoulder shrugging 'whatever' indifference and disinterest, how do you think your client should have responded?

I would doubt that an entire salon of staff would all be 'whatever', to be quite honest.

I've seen plenty of clients stomp their feet when they don't get what they want.

ETA: If a person was long term clientele, then the staff would know them and even less likely to be entirely dismissive.

Savvy_Sue

Thanks everyone.

Fluff15 wrote: »

Was it your hairdresser who took the booking, or another person who wrote it in wrong? If it was your hairdresser, then I'd not go back. If it was one of their colleagues, I would give the hairdresser another go but ask to speak to her on the phone when you rebook, and apologise when you go in.

It was my own hairdresser. I always book at the end of each appointment.

Brighton_belle wrote: »

I don't think it was 'the mistake' that made the op react the way she did but the indifference towards her from the staff member towards a long term regular customer - that would have riled me too.
A decent and genuine apology would have gone a long way, even if there was no way she could be fitted in.

Absolutely! To be fair, it may be a cultural thing: it's obvious her first language isn't English and that may either just be her way, or she felt caught on the back foot.

Acc72 wrote: »

Other than this situation, are you happy with the way your current hairdresser cuts your hair ?

Are you happy with the price ?

If so, why cut your nose off to spite your face ?

I am sure that there is lots of drama that goes on in a hairdressers so they probably don't even remember the incident - if they do, so what ?

Yes, yes, and that's the way I was beginning to feel.

My style isn't complicated but you do have to be quite brave to do it (and follow my instructions!): it's a chin length page boy bob with the fringe clippered off or cut REALLY short over scissors.

I think my stylist owns or co-owns the salon: there's another lady who's done my hair a few times, and I've never objected to someone else doing it, and that's happened a few times, that I've turned up expecting one stylist and got another. Who knows about the other lady: I'd never seen her before.

Their other BIG advantage is that they are opposite a beauty salon and a friendly cafe, so I book a wax on the same day as my haircut and get a coffee in between if there's time. That way I can deal with all aspects of what a colleague calls 'personal admin' on the same day. I'm not likely to be able to find anywhere near work, and although I've thought about using the local college it's going to be tricky to get there.

I wouldn't normally have flounced out, in the normal way I wouldn't have minded much at all, would just have re-booked for a week later, BUT we'd been having a very stressful time with DH's work and it was his leaving do that afternoon which I was quite nervous about. The 'not my problem, you must have made a mistake' reaction tipped me over the edge ...

They were lovely when I crocked my arm and couldn't wash my own hair (and DH wasn't that great at it), gave me a special rate just for a wash as I was up there several times.

I hope I get time to phone the salon tomorrow.

j.e.j.

CRT86 wrote: »

I would doubt that an entire salon of staff would all be 'whatever', to be quite honest.

I've seen plenty of clients stomp their feet when they don't get what they want.

ETA: If a person was long term clientele, then the staff would know them and even less likely to be entirely dismissive.

What, like a haircut that's been booked with them? :rotfl:

How unreasonable

OP I would go elsewhere if the salon has anything like that kind of attitude. It's not like there's a national shortage of hairdressers. Vote with your feet.

Kaye1

I had the same hairdresser for 20 years and then he left the trade.


I haven't found a decent hairdresser since and it's been 5 years. If they are a good stylist, stick with them but have a quiet word with your stylist and let her know her colleague could be losing her customers.

dimestorediamond

j.e.j. wrote: »

What, like a haircut that's been booked with them? :rotfl:

How unreasonable

OP I would go elsewhere if the salon has anything like that kind of attitude. It's not like there's a national shortage of hairdressers. Vote with your feet.

Mistakes happen.

Sorry, but I find it hard to believe that an entire salon is rude and not even faintly apologetic.

And if that is the case, an entire salon is rude to you, the original stylist never called to apologise even later on, why the heck would you WANT to go back to them, no matter how good their cut?

j.e.j.

CRT86 wrote: »

Mistakes happen.

Sorry, but I find it hard to believe that an entire salon is rude and not even faintly apologetic.

And if that is the case, an entire salon is rude to you, the original stylist never called to apologise even later on, why the heck would you WANT to go back to them, no matter how good their cut?

Well, from what I've gleaned reading the OP's posts the 'entire salon' consists of two people (?), - the hairdresser who's gone on her holidays without letting her customer know, and another one who can't or won't fit her in despite her being let down badly and needing a haircut that day. And possibly a receptionist, who blamed her for the mistake.

Brighton_belle

CRT86 wrote: »

Mistakes happen.

Sorry, but I find it hard to believe that an entire salon is rude and not even faintly apologetic.

But you only deal with the person at the desk when you check in, not who ever else is also in the building.

Gigglepig

I can see why you were annoyed if you turned up to a prebooked appointment prior to an important event only to be turned away. As a valued customer, the person(s) you spoke to on the day should have been very apolegetic that you were not contacted, and really tried hard to smoothe things over by fitting you in. Mistakes happen but this one was not handled well.

I would stick with the good stylist though, since mistakes happen and they were not the one responding badly to the situation on the day.

if you expressed your dissatisfaction with the poor customer service you received I think that's fair enough. If you feel awkward about it, laugh it off next time you see the stylist - and tell them about the really stressful, disastrous day you had last time you tried to see her.