need advice with ebay problem

patchy987

hi

i sold a sky box recently which cosmetically was in great condition.

the guy who received it is now claiming it has been damaged in post and is wantin g me to give him some of his money back.

any advice on what i should do about this

Hintza

Find out what is wrong with it, ask him how much he wants, get photos of any damage (if required). Or just get him to send it back with original packing. You do have a note of the serial number I hope.

Keep it friendly and decide if he is playing with a straight bat and being reasonable and decide how to react on that basis.

patchy987

i have seen a photo he has sent which shows a craxck in the casing, it left here absolutely fine . unfortunately i dont have the serial number, guess that was silly.

out of interest how much would you think was a reasonable amount to refund him

nullogik

patchy987 wrote: »

Out of interest how much would you think was a reasonable amount to refund him

...depends on how much he paid for it in the first place

patchy987

he paid 25 pound and 10 postage

patchy987

any ideas anyone ????

this is getting quite urgent now as he is making threats to me if i dont respond soon

Princessa_2

what's he threatening? How did you send it? was it recorded/insured etc?

Hintza

Ask him what he thinks is reasonable and then take it from there. If you don't play ball you will end up with it back.

Decide how much its worth to you for an easy life. I would be thinking alon the lines of £10.