NHS salary scale/increase

My partner works for an NHS doctors practice in a certain department at a certain level. She has not received any pay raises/inflation corrections in many years now and despite work reviews that are always positive and her bringing this subject up she never get's an official reply as to why not.
Does anybody know how you can figure out what the standard of pay should be for a certain NHS job? What is the average pay raise and inflation compensation within the NHS over the past couple of years?
Despite the NHS website claiming 27 days holiday is what you start off with, she actually has less despite her 6+ years of working there. Is this 27 days as per NHS website correct?
Is anybody aware of an official complaints procedure to address these issues if she does not get any follow up from her boss?
Just trying to assemble some info/firepower for her to follow up on to get what she feels she's entitled to.
Thanks for replies on forehand.

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