mis sold fibreoptic from bt

evie3312

Hi, I am new to this so not sure what to do. My husband, who knows nothing about broadband, was called by bt last July at my daughter's house, where we run a small business from, to say there was a lot of problems in the area with the broadband and would he like fibre optic. He asked if it would cost him anything (bearing in mind we dont use broadband from my daughter's and only my granddaughter uses it and my daughter had already sorted out a package for £60 a quarter and didnt want to pay anymore) they said no it was free. I have just taken over the accounts and joined online banking for our business and noticed that they have been taking an extra £60 quarter for fibre optic. We have rang and complained,as we had nothing in writing or email and there was no recording of the conversation. Is there anything we can do, Please. We are semi retired and really cannot afford this extra money. Any help would be appreciated. Many thanks

MataNui

You make a formal complaint to BT that you were miss-sold and lied to and you want to be put back on your original tariff. If they refuse you can ask for a deadlock letter and proceed to the ombudsman or i think its about 8 weeks you can go to the ombudsman anyway. It will be difficult for BT to defend since they cant prove they are in the right as they have basically admitted to you.

mije1983

MataNui wrote: »

It will be difficult for BT to defend since they cant prove they are in the right as they have basically admitted to you.

The fact the OP has been paying the bill for nearly a year could count against them though. Especially as it was double the amount, not a few pounds that could be overlooked.

Definitely need to get the complaint to BT put in writing though to start the procedure.

Buzby

What happened to the 'fibre' router you would have been sent? If you never got it, and connected you could easily seek a rebate based on non delivery of service.