Billing Polices - How many minutes ??

petez1

Do the different suppliers have different billing policies (and what are they)

Was on Orange and generally used about 250 mins. Moved to Vodafone and now using over 400 mins !! Vodafone bill is also difficult to understand and doesn't actually tell you how many minutes you have used ( despite that being part of the contract). With Orange it told you how many mins you had used.

I get the sense that Orange may have charged actual usage ( a 10s call was 10s, whereas Voda may be charging a minimum of 1 minute)

Thanks

sharp910sh

Vodafone charge to the minute.

grumbler

petez1 wrote: »

...Vodafone ...doesn't actually tell you how many minutes you have used ( despite that being part of the contract).

Luckily, I am not with Voda, but it's hard to believe that this is true: Understanding your bill

Demand cancellation without charges if they really fail to provide you with itemised billing.

simax

Orange (and most other networks) deduct inclusive calls by the second.

Vodafone however, deduct these in 1 minute increments.

Make ten 30 second calls on Orange and it'll deduct 5 mins, with Vodafone it'll deduct 10 mins.

Bit naughty really...

Vodafone

Hi petez1,

Thanks for making me aware of your concerns.

So I can get things looked into further, email me with your details via the link in our profile here.

All you need to do is copy and paste the link into your web browser and it'll take you to the Contact us form on our website. To make sure it reaches me, quote the code WRT135 - MSE in the subject line.

Once sent, you'll receive an automated reply with a reference number. Post back with this and I’ll check I've received it.

Kind regards,

Lee

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Vodafone UK