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Sky or BT Openreach - who is to blame?
Firefly
Posts: 3,024 Forumite
On 6th May I moved house and used a code on here to get a reasonable rate for phone and broadband from Sky.
There is a nice shiny Virgin box on the wall but no other phone socket and I was told by Sky that I would need a line installed. That was booked for 8 - 13:00 last friday.... so I used my last annual leave day to wait in. They didn't show, I couldn't contact Sky as I didn't have a phone line or internet.
Eventually I went to work at 4pm to call them. I spoke to a nice lady who said that BT Openreach wouldn't update their system until Midnight so she couldn't tell me until the next day why they didn't show. She said that was nothing to do with Sky and was the responsibility of BT Openreach.
She phoned the next day and said the system hadn't been updated and because of the Bank Holiday it would be Tuesday before someone would phone to rebook. By Weds, I'd got fed up so took an hour and a half trying to contact Sky via their 'chat' system. Worryingly that system tells you 'all our advisors are busy'.
They told me that I had a socket which was why nobody had come out or got back to me (I guess mind-reading should have kicked in but failed me). They can't tell me where. Again, they disputed the no-show was anything to do with them, even though they made the appointment.
Nice chap promised to escalate my concern and said that they would be out 48-72hrs. I assumed an appointment would be made. :rotfl::rotfl::rotfl::rotfl::rotfl:
Silly me. I've just been out of my back gate to find a card in the gate saying they are sorry they had missed me but couldn't repair my fault as they couldn't gain access! There is a doorbell on the front but I do keep the back gate locked.
Meanwhile, I'm being billed for a service I don't have and can't access. The advisor said I would have to put in a claim to get that refunded! :T
I'm beside myself with frustration. Any ideas what to do next? (apart from phone Virgin and ask them to activate the shiny socket!)
There is a nice shiny Virgin box on the wall but no other phone socket and I was told by Sky that I would need a line installed. That was booked for 8 - 13:00 last friday.... so I used my last annual leave day to wait in. They didn't show, I couldn't contact Sky as I didn't have a phone line or internet.
Eventually I went to work at 4pm to call them. I spoke to a nice lady who said that BT Openreach wouldn't update their system until Midnight so she couldn't tell me until the next day why they didn't show. She said that was nothing to do with Sky and was the responsibility of BT Openreach.
She phoned the next day and said the system hadn't been updated and because of the Bank Holiday it would be Tuesday before someone would phone to rebook. By Weds, I'd got fed up so took an hour and a half trying to contact Sky via their 'chat' system. Worryingly that system tells you 'all our advisors are busy'.
They told me that I had a socket which was why nobody had come out or got back to me (I guess mind-reading should have kicked in but failed me). They can't tell me where. Again, they disputed the no-show was anything to do with them, even though they made the appointment.
Nice chap promised to escalate my concern and said that they would be out 48-72hrs. I assumed an appointment would be made. :rotfl::rotfl::rotfl::rotfl::rotfl:
Silly me. I've just been out of my back gate to find a card in the gate saying they are sorry they had missed me but couldn't repair my fault as they couldn't gain access! There is a doorbell on the front but I do keep the back gate locked.
Meanwhile, I'm being billed for a service I don't have and can't access. The advisor said I would have to put in a claim to get that refunded! :T
I'm beside myself with frustration. Any ideas what to do next? (apart from phone Virgin and ask them to activate the shiny socket!)
Do not allow the risk of failure to stop you trying!
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Join the growing band fed up with BT OR .0
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