EE fibre giving me the run around

baddoggy

so i receive a call from EE in the 12th of feb with a great offer for fibre and up to £100 credit if i cancel my provider (Sky).

Took the offer, and was given a connection date of the 5th of march.
March 5th comes and I'm disconnected from sky but no connection to EE, i call and someone from CS says it could take 24hours to connect (first lie).

so on the 6th no connection, call again and this time a lady said the connection had failed and it will have to be resubmitted, i ask what does this mean and she says a engineer will have to come and sort things out at the exchange after 13 working days ( second lie). i put in a formal complaint and ask to speak to a manager, no manager available but one will call within 24 hours.

was a bit busy over the weekend so i call again on the 11th to again complain, was told that a manager would call me within the hour - two hours later i call back, manager will call in the next 20 mins - no call - i call again - manager will call back - no I'm not happy with that and stay on the line - spoke to a lady who told me she has been trying to call me all day and have i had missed calls - no missed calls, she then tells me she has been given the wrong number (lie number three, every CS agent i spoke to i gave them my number and asked them to confirm it)
anyway the lady then tells me that she will put the fibre order through again and it might not go through, i ask how long will this take, she says 48 hours. i asked what happens if it doesn't work this time, she says they will have to do a manual process which would take a few days.

i call back today, been told that the order failed to go through and they will have to do a manual process, this process can take 13 working days.

can anyone give me advice on what to do next? i can't cancel the order or they won't credit me the £100 to cover sky's charge of cancelling early

penrhyn

Did you obtain a MAC from Sky.

Have BT Openreach been round to install the VDSL modem?

baddoggy

penrhyn wrote: »

Did you obtain a MAC from Sky.

Have BT Openreach been round to install the VDSL modem?

i previously had fibre from sky and have a open reach modem from them, i did not request a mac from sky as EE told me they would do everything at their end

penrhyn

Hopefully you won't be stuck with a disconnection charge through not using aMAC