Advice needed: 2h20m international call on my bill but I am sure I turned it off

Kingsd316

kingrulzuk wrote: »

And ur point is??

Because if its a landline then only the OP can hangup the call, if its a mobile it ends as soon as either end the call

afm_2

It was mobile to mobile. I have actually tested yesterday with my husbands mobile phone and if either end ends the call, the call is ended (as some of you were saying here).

I am sure I have ended the call and so is my Mum. That's why it doesn't make any sense at all

afm_2

I have called t-mobile again and another unhelpful person on the other end kept saying that the charges are valid and that I have to pay. She also says there nothing registered saying that they will do a recalculation, even though I was told that.

So, I am considering cancelling the dd. Can anyone please advise me what are the consequences of not paying the bill?

Thank you very much!

FacingReality

I don't know if the call centres are separate for the different companies but when my wife had issues with EE, she spoke to 5 Customer Service people before she actually got any help. Subsequently she probably spoke with 3 more. Out of a total of 8 CS advisors, 2 were very helpful (and a credit to EE), half were fairly useless and a couple that were just downright unhelpful. You probably need to strike lucky and speak with one of the good ones.

If I was you I would firstly suggest to T-Mobile that there must be some error somewhere given it shows that you were supposed to have made a call the instant that the other one was supposedly terminated, I'd expect there to be a few seconds gap even if you had.

Also, is there some way you can prove your mum made or received other calls in the time that you were supposed to be connected for 2 hours? This may show that the call was (or should have been) terminated during that time.

As has been mentioned above, the fact your phone logged the call as 136 minutes doesn't help your case. Getting somebody to take note of your genuine concern and looking into it properly seems to be your biggest hurdle.

spannerzone

afm wrote: »

I have called t-mobile again and another unhelpful person on the other end kept saying that the charges are valid and that I have to pay. She also says there nothing registered saying that they will do a recalculation, even though I was told that.

So, I am considering cancelling the dd. Can anyone please advise me what are the consequences of not paying the bill?

Thank you very much!

I'd be very wary of cancelling the DD, if the debt isn't paid then they may pass it onto a debt collection agency so that cost may go up and I don't know for sure but it could affect your credit rating if you don't pay.

The fact is your phone call log pretty much confirms what the network operator is billing you for. OK there's a slight discrepency on the call at 18.32 but that's a £4 charge and one has to wonder the merit in time wasted trying to get that cost cancelled. The main charge for the 2hr call is confirmed by your phone call log so that call happened somehow and the phone confirms this. I think for the sake of a relatively small bill that your phone shows was made you'd be mad to cancel the direct debit and get a deby agency chasing you for more money especially when the phone is also confirming the call was (somehow) made.

afm_2

Can't this be some kind of software fault?

None of the calls match what is registered in my phone (as 136 minutes is 2h16m and not 2h9m as shown in the bill.

The fact is that both ends ended the call, and even if only one did that, the call would end. My Mum's phone shows no length for this call for some reason, but it shows for all other calls. So I am suspecting something technical went wrong in the middle. Has anyone heard of any similar issues?