Early train claim?

khearn

This is probably a bit of a rare case, but is it possible to claim for a taxi fare when a train leaves early?

I was planning on getting the last train home and when I arrived at the station (albeit with just a minute to spare), the train had already gone (only 2 minutes early, but meant I was stranded). I had already bought a return ticket that morning but then had to fork out for a taxi home. I have a screengrab of the National Rail app showing that it left early (not just by my clock) if that is worth anything?

zaax

yes though you should have asked at the station. Do you still have the rail ticket. You needed to go back to were you brough the ticket from and get a claim form

khearn

Thanks. I bought the outbound and return ticket on the train the morning and still have it. I couldn't speak to anyone on the train station at the time as it's unmanned!

yorkie2

You should be entitled to compensation.

What station was it, what day, and what time?

It can be checked on a website such as Raildar - I am happy to check for you.

khearn

Treforest to Cardiff Central, Friday 21st February at 23.12

yorkie2

Yeah that train is shown as departing Merthyr Tydfil on time at 2238, it ran early from Pontypridd until it arrived at Cardiff Central, where it was held until its booked time, and ran on time from there to Bridgend.

It is shown as having departed 2 minutes early at Trefforest.

So I doubt they would try to deny it! Let us know what they say.

khearn

Great. Thanks for your help

yorkie2

You're welcome! Let us know how you get on.