HELP - O2 charged for an account which was no longer active

Jo4

My parents signed up to Sky fibre broadband on 5th November 2013 and have been paying Sky for their services however O2 have debited their account on the 29th November and 3rd January for services up until January 2014. O2 say that they were with them until 7th January 2014.

What can I do to get their account refunded with the amounts which should not have been debited?

As I type this I am currently having a live web chat with an O2 representative.

Quentin

You are doing the right thing and have answered your own cry for help in the one post!

If you get nowhere on your web chat put your complaint in writing and take it from their reply.

Retrogamer

When did your parents contact O2 to request the account to be cancelled?

Jo4

Sorry for the delay in responding but things have been rather hectic since I last posted. O2 have agreed to refund the money via cheque in 14 days and admitted their mistake.

Fingers crossed the cheques arrives!!