Orange-horror itemised phone bill from Canada

lulubelle41

NFH wrote: »

Exchange accounts are e-mail accounts, typically those that use ActiveSync, a form of push e-mail. This looks normal in proportion to the other usage.

However, you still need to provide the individual apps' usage data. I'm guessing there will be one app that is responsible for most of the excessive bill, probably something like YouTube.

I have now given ALL information that is on the iphone 4. If You Tube is not detailed then it's not there and she obviously hasn't used it. Do you have an iphone 4? If so you will know what is and is not available.

Please explain about the Exchange Accounts being ActiveSync. I have read about this but what does it mean and what do you mean when you say it is proportion to normal usage - please explain.

As a brilliant Investment Banker, perhaps you could inform all of us who don't know these things.

NFH

lulubelle41 wrote: »

I have now given ALL information that is on the iphone 4. If You Tube is not detailed then it's not there and she obviously hasn't used it. Do you have an iphone 4? If so you will know what is and is not available.

No, you have not given the usage total for any apps except the App Store. There will be many more apps as I explained in post 122.

I have had an iPhone 4 and 5 and now have a 5S. I am very familiar with the usage data provided by each iOS version, and I can tell that your daughter has iOS 7 from the data you have already provided.

lulubelle41 wrote: »

Please explain about the Exchange Accounts being ActiveSync. I have read about this but what does it mean and what do you mean when you say it is proportion to normal usage - please explain.

This is data used by the Mail app. It sounds like a realistic proportion of the total usage.

lulubelle41

NFH wrote: »

This is data used by the Mail app. It sounds like a realistic proportion of the total usage.

Sorry to be useless, but what do you mean by the Mail app and Exchange Accounts? Could you possibly put into layman's language so I can understand - please.

NFH

lulubelle41 wrote: »

Sorry to be useless, but what do you mean by the Mail app and Exchange Accounts? Could you possibly put into layman's language so I can understand - please.

The Mail app is the app that sends and receives e-mails. Exchange or ActiveSync is a protocol used for sending and receiving e-mails. Therefore the data used by "Exchange Accounts" refers to sending and receiving e-mails.

lulubelle41

Could you help me please understand how this is proportional to the total usage?

NFH

lulubelle41 wrote: »

Could you help me please understand how this is proportional to the total usage?

It sounds realistic and normal for sending and receiving e-mail to account for almost 3% of the total data usage.

lulubelle41

And this app used 136MB = £1,088 ?

And it's proportional?

So if my daughter sent the total of 2 emails in this 11 day period, are you suggesting that it would have cost her £544 per email?

mmm? you sure about this?

lulubelle41

Just so you know, my daughter sent no emails via her phone. Zero. Zilch.

So what else could this Exchange/Active Sync mean?

mije1983

lulubelle41 wrote: »

And this app used 136MB = £1,088 ?

And it's proportional?

So if my daughter sent the total of 2 emails in this 11 day period, are you suggesting that it would have cost her £544 per email?

mmm? you sure about this?

Don't get the cost confused with the data usage. It cost her £1,088 for 136MB, whether that was 1 email or 1000 as it's not charged on number of emails sent, but data used.

lulubelle41 wrote: »

Just so you know, my daughter sent no emails via her phone. Zero. Zilch.

So what else could this Exchange/Active Sync mean?

Emails already in her inbox that were syncing from the server to her phone and incoming emails being downloaded to her phone are 2 possibilities.

NFH

lulubelle41 wrote: »

So if my daughter sent the total of 2 emails in this 11 day period, are you suggesting that it would have cost her £544 per email?

Why are you focussing only on sending e-mails? As I've already said twice above, the 136MB is for both sending and receiving e-mails. All it would take is for people to send her a few e-mails with attachments (e.g. photos), and when her iPhone downloaded those e-mails, she would have paid £8,000/GB to download them. That's just an example; please don't assume this is precisely what happened.