CHEEKY tactic by Euro Car Parks during appeal. Any advice??

JB1988_2

Hello all. Been a while since I frequented these boards and it's good to be back.

Anyway, I received a speculative parking charge from Euro Car Parks at Morrisons in Hounslow (taken remotely from a camera), for overstaying the given time limit. After reading the updated advice for 2013 on this website , I put together a standard appeal to ECP on their website.

But, immediately after sending the appeal, I received this automatically-generated email from Euro Car Parks:

"Dear Customer

This is an automatic response to confirm receipt of your email communication.

Please read the following important information


· The appeals procedure can take up to 35 days from receipt to process and you will be informed in writing ONLY to the address provided (not email)

· If you have not supplied any of the following information we cannot process your appeal
Full Name
Full Postal Address
Parking Charge Notice Number
Vehicle Registration Mark

If you fail to supply the correct and complete information your parking charge notice will not be placed on hold, the prompt payment discount will be affected and if the parking charge notice remains unpaid it may be passed to a debt collection company"


Now, I have no problem providing my reg number, PCN number and full postal address (which they have anyway...), but the name put on their letter to me was 'Mr (my surname)'. There are 2 Mr (my surname)s living at my address and don't feel that I am obliged to provide a first name.

They told me given that I haven't provided my full name they will not respond to my appeal. Does anyone have any advice on what I should do? Just provide my full name anyway, or do nothing now that I've sent off my appeal?

BrightonandHove

Did you wait for the notice to keeper ? If so then they already have your full name. If not then you should have done and should now wait for it.

JB1988_2

What exactly is the notice to keeper? Is it the letter I received from them in the post? I don't see the phrase Notice to Keeper on it at all.

BrightonandHove

It should be entitled "Notice to Keeper" although some call it "Notice to Owner". Either way if you didn't get a ticket on the car and this is the first thing you've received then they have got you details from DVLA and already know your full name and so there is no harm you giving it again - AS THE REGISTERED KEEPER. Do not say who was driving ( or even imply who was ).

Umkomaas

I think it is a NtK as the OP says it was as a result of a 'remote camera'.

Coupon-mad

JB1988 wrote: »

What exactly is the notice to keeper? Is it the letter I received from them in the post? I don't see the phrase Notice to Keeper on it at all.

It might be called a PCN or a Charge Notice, same thing. Read the ''NEWBIES read this first'' thread where I mention the acronym NTK and what it means. There's also info about 'How to win at POPLA' in a link there which you will need unless you can get the retail park to cancel it when you complain about this harassment.

As Morrisons car parks use Parking Eye not ECP, I am assuming this was a retail park with more than one store on it? So make sure you also complain to the Retail Park Managing agent, particularly if there was a good reason for overstay (disabled/elderly customer, or delays at the tills, etc). Write as the registered keeper at all times, not as the driver. As per the ''Successful complaints about PPCs'' sticky thread.

Folkiedave

Also they lie. (Surprise!!) Perfectly permissible to appeal as the registered keeper. Copy the letter to the BPA Ltd FAO Steve Clarke - and DVLA Swansea.