Visa Electron problem

kajak

Hi, I hope someone can help and advise me what I should do. I have a visa electron card and pay streamline.net for the hosting of a website using this card. The problem is that the website hosting was due for renewal on 19th June, and before that date I cancelled the hosting. They actioned the cancellation and when I sign in it shows as cancelled but when I looked at my bank statement online, I see that the have debited my account using my visa electron card for the cost of the renewal fee on 16th June.

When I queried this with streamline.net they said that they have no trace at all of receiving the payment and I would need to provide a statement showing the card number that was used, and the debit transaction.

The problem is that my bank statement won't show the electron card number anyway, and also I receive my statements online so would have to pay for a hard copy.

I phoned the bank and they confirmed that streamline.net had used my card and they even gave me the authorisation number that they were issued with.

I relayed this information to streamline but they are still denying taking the money and are insisting that I produce original hard copy statements. Why should I show them my personal statements anyway is how I see it!!!

Any advise on what I should do next would be very much appreciated. The actual amount involved is only £22 but it's the principle really - it wasn't their money to take.

Sorry if I have posted this in the wrong place, I couldnt see a section for debit cards.

smithja

You could try telling your bank it was unauthorised and ask them to "chargeback" the amount. Then the organisation who took the money will be forced to prove they had authority to do so.James

kajak

Thank you for that, I have phoned my bank and unfortunately they have said they can't do a chargeback, but they can 'raise a query' on the debit. This in itself should mean that streamline.net will have to acknowledge that they have debited the money, and justify that they were authorised to do so, which they were not because the renewal was cancelled. Bank say it may take up to 5 weeks though.

Angel11_2

Did you cancel the direct debit with your bank also?

My son had a similar problem last year with abbey. He set up a new account with aol because I limited his access on mine. He cancelled the account before the month trial period was up but aol still requested payments. Was told by Abbey that he needed to inform abbey to cancel the direct payments.

Took quite a bit of arguing but got a refund in the end from aol.

Angel