Anglia Water

harryptr

Fifty days ago I discovered that for nine years I had been paying commercial water rates for my private flat.The monthly charges for a single person worked out at £34 a month.I contacted Anglia Water & they dropped the charges to £12.Every time I call them they tell me they are still working out how much they owe me. My question is how to I draft a letter & who do I post it to? Because of the delay I want a cash refund;some form of compensation;And 5% interest over nine years. Can some-one give me some advice on this one?

deanos

Anglian Water
Customer Services
PO Box 770
Lincoln
LN5 7WX

if you write to us with a query about your bill, we will reply within 10 working days. If we fail, we will credit £20 to your account

http://www.anglianwater.co.uk/index.php?sectionid=38&parentid=14

harryptr

Deano. Thank you very much for that I will be writing to you tomorrow.

deanos

dont write to me write to anglian water

Ken68

Hi Harry, there are also these people, http://www.ccwater.org.uk/server.php?show=nav.41
Quite why it needs 12 board members , not sure.
I suppose they get paid too.

harryptr

The letters crossed in the post.Altho I have been paying for nine years,Anglia has said it will only backdate six years. No mention of compensation.They reckon they owe me the overcharge of £276..? I have all the bills from day one so I will have to plod thru them to see if our figures match.Any ideas for my next move.Maybe the Small Claims Court ?

harryptr

I have just seen the link above. I have filled in the form & mailed it thru.Fingers crossed.

harryptr

Have just found the correct agency to deal with this;The Consumer Council for Water whose address is on the back of every water bill.

harryptr

To update ;They have accredited my water acc. with £20 for the delay. I will keep you posted on the next move.

Ken68

Good start Harry...you losing interest as well on that £276 plus. Maybe another £20 to come if further delayed. Inland Revenue aint quite so generous.

harryptr

Anglia apologized & sent me another cheque for £67 for the other 3 years.And I am now £138 in credit.So in all I recieved £363.