Barclaycard UNABLE TO LOCATEACCOUNT

camelian77

Hi Everyone,

I would appreciate if anyone can help me out with this. I have applied for Barclaycard US to buy a Mac from Apple. everything went fine and I was approved and made my purchase. Then, for the monthly payment, I used my Chase bank account to do it.

I received and email saying "payment was received". I paid a week before deadline. Now (2 weeks later) that I look at the website and my statement, I see that I have DUE payments and I am late.

On my statement it shows that the funds were retrieved from Chase, but "UNABLE TO LOCATE ACCOUNT". What should I do? Will I be subject to late payment fees and bad credit?

Thanks,

Shaun

opinions4u

Pick up the phone.

camelian77

opinions4u wrote: »

Pick up the phone.

can you be more specific? have you had any similar experience?

opinions4u

camelian77 wrote: »

can you be more specific? have you had any similar experience?

1. No similar experiences.
2. This is a UK forum.
3. Why wouldn't you call them?

Battleaxe44

Have you contacted Barclaycard US regarding this?

Buzby

Sounds as though the payment has been taken but not allocated to the account, so the computer will charge as a missed payment. You'll need to get them to tell you why and fix it for the next payment.

planteria

and insist that, as you had made the payment on time, and it is their error, you don't want to pay the fee or have a 'late payment' on your file.

redpete

camelian77 wrote: »

can you be more specific? have you had any similar experience?

I have had similar experiences - i.e. problems with payments made to CC accounts. My first step has always been to get the telephone number for the CC customer services and call them to sort it out.

opinions4u

redpete wrote: »

I have had similar experiences - i.e. problems with payments made to CC accounts. My first step has always been to get the telephone number for the CC customer services and call them to sort it out.

You radical!

camelian77

Thanks everyone. I'll call them and see what happens.

PS: I really didn't know it's a UK forum.

Battleaxe44

camelian77 wrote: »

Thanks everyone. I'll call them and see what happens.

PS: I really didn't know it's a UK forum.

HAHAHAHA,,you should have been able tell it was English by the accents...;)