1st July calls to VirginMedia BBI support are 25p

msampson

sorry if this has been discussed or posted elsewhere on this forum but it looks like virginmedia have more bad news for customrs!
you can read this over on digitalspy.co.uk and cableforum.co.uk and virgins own newsgroup forums where it has been confirmed!

msamspon


What's going on?
> On 1 July we're going to begin charging 25p per minute for a call
> made to our teams in the broadband Technical Support Centres. The
> change to this service will not affect any of the other ways our
> customers have of either getting in touch with us, or helping themselves, like:
> • Online support - a great way to learn and solves issues in
> your own time
> • Updated outage line - our customers know when there's a
> local issue and we'll be able to fix it
> • 150/151 option for all phone and TV users - customers can
> still get through to Customer Care or our fault teams for free when
> they have our telephony and TV service
> • PC help - ever wanted to know to connect all your gadgets to
> your computer? This is the team to call
>
> Why?
> We're still offering a great 'at the end of the phone service' (unlike
> some of our competitors!), but being the largest supplier of
> residential broadband service in the country means that we get tens of
> thousands of calls from our customers every month looking for help.
>
> 50% or more of all our incoming broadband technical support calls are
> related to customer education and other issues not related to our
> service, sustaining these call volumes really isn't practical for us
> as a business as it places a huge amount of pressure on our support teams.
>
> By introducing a small charge for contacting our Technical Support
> teams we believe it'll encourage more customers to use our online
> support tools, as opposed to ringing us straight away. This means
> we'll be able to help customers who really need it and help make sure
> that they can contact us and get the help they need first time, every time.

BexTech

Another way for VM to fleece their customers, it's not bad enough they charge the dearest around for phone service, now they want customers to pay rip off charges to report a fault with their broadband!

funtimefrankiec

they are going from bad to worse, even more customers will be leaving them