EXPIRED *GLITCH* Better than half price on Household cleaning products @ Tesco

hmc

Just waiting for my delivery
Do I accept them at full price and phone and hope they honor it
Of send back with driver

howsaboutit

Just had my delivery and been charged full price for the 3 items that were in stock.
Didn't get any of the harpic rim blocks.
anyway phoned customer services and got a £7.40 refund. good luck everyone awaiting their deliveries

Miss_Laid

hmc wrote: »

Just waiting for my delivery
Do I accept them at full price and phone and hope they honor it
Of send back with driver

Not sure I was lucky and they had subbed all my stuff and charged me the glitchy prices I have since found they have sent too many (but not charged me for) lime scale remover sprays :j

Pips_Mum

I said to the driver that some things were a lot more expensive than when I had ordered and he said just give them a call, which I did. The lady asked if they were still on offer, told her it said last night end of July and when I told her what products it was she said oh yes we are aware of an error but we will honour it for you.

GingerDi

Lovely driver let me keep all the stuff but rejected the items that made up the difference. So £64 worth of cleaning products for £29. V pleased.

pj68

Be aware, that Tesco may try to wriggle out of refunding the difference for online orders, my order was delivered last night, when I phoned customer services their systems were down. Called back this morning, first they didn't believe I had been over charged by £50 ( I mainly ordered the fairy dishwasher tablets at £2). Then they said that the prices had changed on the day of packing my order, when I said I'd screen shot the prices at 4pm yesterday still showing the'glitch' prices, I was put on hold, she then came back and said they would refund 50% of the overcharge or come and collect the order. It was only when I told her that I had been following this thread and was well aware that it had happened to others she agreed to refund the whole overcharge

clare64

Husb bought 2 of the oven cleaners and 2 limescale removers on 17th June,he was charged full price so that evening I called customer service who advised that I had been overcharged and that I would be able to get DTD.
I went to our local store today to get the refund, was told I would have to speak to CS on the phone which I did. The lady denied that it had every been on offer at £1 each, I explained that CS had seen it online when I called that evening but that was hotly denied. She did say that she would send the DTD in the form of a money card but it was strongly impressed on me that it was a gesture because they could not see I was entitled to it!
The lady was not exactly polite so when I cam home I called CS and got the same reaction ( and polite attitude!),how do I prove that this offer existed? I know I am getting the money back but I do not like being treated as a liar! :mad:

Flossy2008

clare64 wrote: »

Husb bought 2 of the oven cleaners and 2 limescale removers on 17th June,he was charged full price so that evening I called customer service who advised that I had been overcharged and that I would be able to get DTD.
I went to our local store today to get the refund, was told I would have to speak to CS on the phone which I did. The lady denied that it had every been on offer at £1 each, I explained that CS had seen it online when I called that evening but that was hotly denied. She did say that she would send the DTD in the form of a money card but it was strongly impressed on me that it was a gesture because they could not see I was entitled to it!
The lady was not exactly polite so when I cam home I called CS and got the same reaction ( and polite attitude!),how do I prove that this offer existed? I know I am getting the money back but I do not like being treated as a liar! :mad:

proof = http://www.facebook.com/photo.php?fbid=10201463357892660&set=o.207695419268024&type=1&theater

clare64

Thanks Flossy but unfortunately the receipt on Facebook does not mention the limescale remover or the oven cleaner that I bought - it's really useful though, to people who are having problems getting the other items refunded

zippydooda

clare64 wrote: »

Thanks Flossy but unfortunately the receipt on Facebook does not mention the limescale remover or the oven cleaner that I bought - it's really useful though, to people who are having problems getting the other items refunded

look at this thread, there are various pictures of receipts or pp results. that will be proof enough of the price
http://www.hotukdeals.com/deals/glitch-better-than-half-price-harpic-dettol-vanish-limelite-mr-muscle-fairy-from-1581798?page=6#comments
eg mr muscle oven cleaner £1 was £4

or this post of limelite 50p
http://www.hotukdeals.com/deals/glitch-better-than-half-price-harpic-dettol-vanish-limelite-mr-muscle-fairy-from-1581798?page=8#comments
scroll down a bit in both links for pictures