Help me with BT

wakey_bakey

We stopped our service with BT at the start of February 2013 but despite them owing us money, as we had made advance payments, we received a bill for £93.85!
I have contacted BT many times via e-mail, Twitter and phone but despite many promises to resolve the problem and several operators admitting that the bill was wrong , we have now been threatened with a debt recovery agency. We are at a loss as to how to resolve the situation as we are just going around in circles and getting very worried at the threat of debt recovery when they owe us money.
Can anyone advise what we can do please?

flashg67

Have you read, and followed their complaints code - you should ideally follow this - It also tells you what you can do once you've exhausted BT's own procedure.
http://www.btplc.com/Thegroup/RegulatoryandPublicaffairs/Codeofpractice/CustomerComplaintsCode/index.htm

BT_company_representative

Hi wakey bakey

Sorry you have been left in the dark with this. I'll be happy to find out whats going on and contact you back asap.

Could you send me an email using the contact form in my profile please?

Cheers

Craig