We'd like to remind Forumites to please avoid political debate on the Forum. This is to keep it a safe and useful space for MoneySaving discussions. Threads that are - or become - political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
We're aware that dates on the Forum are not currently showing correctly. Please bear with us while we get this fixed, and see Site feedback for updates.

Please help, I'm at a loss of what to do next!!!!

I have been a loyal customer with virgin media for 4 years. I recently moved out leaving my house mate responsible for the final 2 months bills. He forgot to pay. I recieved a phone call in Feb asking if I wanted to transfer the account to the new tenant, I agreed. They were to send a form out. The form never arrived at the old address or my new address despite having all my new details (my mobile and email have not changed). 3 weeks later, nothing. Both I and the new tenant called and requested the form to be resent. They obliged. 2 weeks later, no form but a phone call from Moorcroft debt collection informing me I owe £363. News to me! I of course contacted Virgin, was told that the final 2 bills werent paid, I asked why I was not emailed, called or told when on the phone to virgin of the outstanding balance. They apologised and then informed me that the original £200 cap had been removed without my knowledge. I accepted it is my responsibility for the final £200 but don't agree I should pay more as the cap should have kicked in had it not been removed. I asked for itemised bill to be sent. I called several times, emailed finally wrote a letter complaining. Nothing. I tweeted richard branson as I got so desperate. Finally in may, I got a phone call from complaints department. Their response? We will send you the bills free of charge. This has caused me much distress and months of doing their work. Now I cant seem to complain as no one has an answer for me! Have half a mind to charge them for all thetime, effort, resources and distress, not to mention the precious time its taken me away from my newborn boy.

Please someone help me!!!!!!!!!

Vicky

Comments

  • macman
    macman Posts: 53,128 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Moving out does not end your responsibility to pay, the contract remains in your name.
    No free lunch, and no free laptop ;)
  • I have already said that I am aware its my responsibility. My complaints are the lack of contact, the fact they removed a £200 cap off my account without my knowledge and the lack of customer service when you get through, if you get through. This has been ongoing for 3 months and so far I have contacted them more than I have contacted any other company, reminding them to do the things they said they would do weeks ago.
  • Buzby
    Buzby Posts: 8,275 Forumite
    The cap is there for their protection, not yours - so a complaint about this won't get far.

    Of greater concern is that Virgin now report to CRA's so your late payment and any default may seriously work against you unless the matter is resolved.
This discussion has been closed.
Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 348.3K Banking & Borrowing
  • 252.1K Reduce Debt & Boost Income
  • 452.4K Spending & Discounts
  • 240.9K Work, Benefits & Business
  • 617.2K Mortgages, Homes & Bills
  • 175.7K Life & Family
  • 254.1K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16K Discuss & Feedback
  • 15.1K Coronavirus Support Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.