Recorded confusion

soolin

I was in the main mail centre yesterday and the lady in front of me had a bag of parcels (beautifully wrapped incidentally). She asked for them all to go recorded and man at counter asked 1st or 2nd and she replied 'no just recorded please'.

Transpired that she had started a business and had obtained the glossy RM price sheet and there clearly at the bottom it says 'recorded 95p' and she had priced all her post and packing on that 95p.

She was very upset when it was pointed out to her thAt the leaflet didn't actually make it clear that was an additional cost to the postage, and she showed us her leaflet and actually I could just see her point. A couple of her boxes were just over 750g so she would end up making an overall loss as she had sold very cheaply to start building up sales.

Poor lady, I was thinking about her all afternoon and hope she hasn't sold more before she could change her prices. Basic errors can be so easy to make and so costly.

*Rainbow*Warrior*

I can kind of see her point, too, if you're not a seasoned post office user. I feel a bit of a dimwit saying this, but I used their online price finder to work out the best way to send a coat back to QVC. They came back with Special Delivery at £9.75, so I sent my hubby off to the post office with instructions. When he got back he'd paid £11.60 (or something like that), and turned out it wasn't covered for the full cost either.

Turned out (on doing a bit of research) that there are size limits for Special Delivery parcels - but nowhere on the price finder process did it alert me to that fact. Had I known I couldn't send it SD I would have used a courier for the same amount which would have covered it to the full value. I think the RM website is very poor in this respect, as they've changed it recently and I personally found it harder to locate the bit where you can get the information yourself, but the price finder comes up on the first screen.

Plus, hubby wasn't actually told the parcel wasn't going SD, so I'm annoyed about that, I think they should have explained it better - but I feel the website is the main problem as it was misleading.

soolin

She did show us the leaflet she had, a large a5 print out and it clearly stated at the end 'recorded 95p' with no explanation that it was on top of the standard postage.

macfly

How thick would you have to be though? The price list tells you a packet starts at £2.70. But if you send it by a technically better service - it's 95p? She's never posted anything in her life before? Poor lady my rear end.
Do we have to lead people around by the nose in every detail of their lives? The government is already spending my cash trying to stop people killing their own kids by stuffing them with rubbish.