collectables.co.uk Chamilia Bracelet - Ebay problem

Winter_Woman

Hi There,

I bought a Chamilia bracelet from Collectables.co.uk

I never wore it and decided to sell it on ebay. I included the receipt for the bracelet in the sale.

The buyer who won the bracelet claimed it was a fake, opened up a case against me and won.

He is yet to post it back to me.

I'm now left with a bracelet that I can't sell and don't know what to do.

Collectables claim that all their stock is genuine, straight from Chamilia.

Has anyone any advice or experience of this?

Many Thanks.

pinkshoes

Does his dispute claim it's fake?

Did you send the receipt with it? (And if yes, WHY??? And did you take a copy?)

Does the dispute say it has to be returned?

forgotmyname

Have you contacted them to see if they supply that seller and question if your item is genuine or not?

montymud

forgotmyname wrote: »

Have you contacted them to see if they supply that seller and question if your item is genuine or not?

The OP is the seller

soolin

montymud wrote: »

The OP is the seller

But is selling something that she bought from the site collectable.co uk

montymud

Ah I see, I wonder if they do a web check like GHD and Uggs do? I'll google it - Google always has the answers lol!

montymud

Nope, shame.

Winter_Woman

Hi There, Thanks for replies.
I did indeed send the a copy of the receipt with the bracelet in order to show that it was genuine.

Collectables.co.uk say they are an authorised seller and get their Chamilia directly from Chamilila themselves. They say it's the first time in 25 years they have come across a problem like this - where someone is claiming one of their items is fake.

The buyer has been told to return the bracelet to me by Ebay.

The buyer opened a case against me and Ebay sided with them (despite me providing receipt to them) so the case has closed in the buyer's favour.

pinkshoes

Oh, ok, so not that bad!

I thought they'd opened a dispute saying it was fake, and you had to prove it was genuine but had sent receipt with it.

The'll have to send it back tracked at their own cost, then you need to refuns the initial amount paid (cost plus postage). Be careful that they send the correct item plus receipt back.

In future, I'd only send a COPY of the receipt.

forgotmyname

But have you contacted Chamilia to see if they really are authorised resellers?

Although they spell it jewelry and make no mention of any resellers???

Winter_Woman

The person I spoke with at collectables.co.uk said they were Chamilia dealers at one stage but aren't any longer.

I'm worried the buyer is going to send back a different bracelet than I one I sent him. He appears to buy and sell Chamilia a lot on ebay. He stated that the hallmarks were unclear which is lies as they were very clear and I even pictured this in my ebay listing. This makes me suspicious.