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HELP getting "check phone line" message on phone

I have had no phone line since Friday. I have bought new phones and am still getting check phone line message. I have spoken to BT and they have asked me to check my connections which I have done BUT the message still appears. When I ring the phone I can hear it ringing on my side but in the house NOTHING. BT want £100 to come and check it because they say there is no fault. I cant afford that. HELP. I need the phone because my husband is overseas and he needs to contact me. I'm at my wits end. Please, any advice. I don't know what to do.

Comments

  • Buzby
    Buzby Posts: 8,275 Forumite
    Where are you getting this message? When you lift the handset? BT will not charge you anything IF the fault is theirs - on their side of the Master Socket. If you have plugged a known working phone into your test socket (or Master Socket with any extension wiring disconnected) and you have no dial tone, then you can safely assume the line is faulty.

    BT's remote testing kit sounds wonderful, but it really isn't all it is cracked up to be.
  • Middle_Sister
    Middle_Sister Posts: 561 Forumite
    Part of the Furniture 100 Posts Name Dropper
    edited 20 January 2013 at 6:53PM
    The message is on the phone handset. However the internet is still working. I am not confident with electronics.
  • ukcarper
    ukcarper Posts: 17,337 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Have you got another phone you can try.
  • macman
    macman Posts: 53,128 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    All you have to do is plug a known working handset (maybe the new one that you don't now require) into the master socket and retest. No 'confidence' is required.
    You almost certainly have a line fault at or upstream of the master, which is not chargeable by BT as described above. Possibly weather related.
    The sooner you report it, the sooner OR will schedule a repair (usually around 5 working days, but probably longer at present).
    No free lunch, and no free laptop ;)
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