Santander currently on 4.74 SVR

douglas_prada

When you contact Santander they seem to offer deals for both fix and tracker that are greater than 4.74... not exactly enticing. I'm currently 83% LTV based on their valuation for my property but can drop that down to 60% if I have to in order to get the best deal.
It just seems that even in the 60% bracket they have nothing 3%ish which is what I was expecting. Has anyone got any experience of Santander rates for existing clients ? They deliberately do not publish them, and I wonder if they change.
I don't want to move provider from Santander - just wonder if their range ever seems to change. I'm an old Abbey client, not Alliance and Leicester, if that makes any difference...

[Deleted User]

Recently switched away from Santander when my two year discount came to an end as they had nothing remotely competitive for existing customers. All deals had transfer fees to pay and in addition some had huge arrangement fees.

Switched to an HSBC fee free deal at 2.79% with no issues. Superb service from HSBC.

TBH I would have left Santander no matter what they had to offer as the customer service is shocking beyond belief.

kingstreet

Interest-only mortgage, by any chance?

douglas_prada

I would switch to repayment if need be, not fussed.

Would that in your experience make a difference ?

kingstreet

Some of us have seen a good few of these threads recently and it seems, although we have no evidence to support it, that Santander is "freezing out" interest-only borrowers by offering no customer retention products, or those that are so unattractive the borrower simply remortgages elsewhere.

I suspect if you make a lump sum payment and switch to capital & interest repayment the situation may change, although no-one can guarantee that will be the case.