Refund when paying with vouchers

benisere

When buying a product you enter into a contract with the seller and buy goods as described,

The computer was not described as used, pre registered or ex display it was sold as NEW

the computer was not new nor was I able to register the computer to myself only to become a user on the machine which would be ok for a rental item. Therefore the machine falls under the bracket of not fit for purpose which has the overhead of FAULTY

If you care to actually read the CA website fully it clearly states that you are entitled to a refund on faulty products usually in the same method as you have paid although there is no law stipulating this only that you should be refunded to a position before the consideration. The consideration is the vouchers!

As for some who posted saying this is incorrect re check your facts on the Ca website again

Not fit for purpose = faulty

I will post the link for the lazy readers later, this was meant to be helpful but I won't bother again!

bris

benisere wrote: »

I will post the link for the lazy readers later, this was meant to be helpful but I won't bother again!

I think you will find most are on your side but your just another ungrateful poster who only wants to hear what you want.
The fact is you ARE only entitled to a refund back in the ,method you paid, no link will tell you or anybody else different.
Please also note that you have no rights at all, only your wife has the right to sort out the problem as it was her who entered the contract in the first place.

benisere

Bris exactly how am I ungrateful? I'm not sure you understand the meaning of that??


I can't post links site rules about spammers so believe what you want I've given the information and where to find it


if you want to be pedantic about me not having rights, my wife came in with me obviously!!

Sick of people not researching things when I clearly stated you should check the CITIZENS ADVICE website for exact details of which no one has quoted just I I and I?

benisere

arcon5 wrote: »

This is wrong.

Within the first 6 months it is the retailers responsibility to prove the goods conformed to contract and NOT ops responsibility to prove it wasn't.

Also op is correct in that goods can be rejected within reason period (or 'within a small window of time', as op puts it) for a refund and during this period does not have to accept a repair or replacement - and if they do it doesn't affect their rights to reject the remedy if this also does not conform to contract. After this 'reasonable' period the retailer can choose the most cost effective remedy to them (repair, replacement, refund).



However op, I see nowhere on the direct.gov website that states refunds must be issued is 'cash' if demanded. In fact the law states little about refund methods - although it would be deemed 'reasonable' on many grounds to refund the same method you paid. In this case back on to a gift card.

In fact since you have not even given them cash for the goods, it would be unreasonable for them to actually give you cash as your refund. You have been gifted the ability to purchase goods up to x value - and they have restored this ability.

Arcon there is nothing to state I have to have it back in cash nor is there a law stating I have to have it back in vouchers which is what I advised the retailer as they stated the law said I have to have refund in vouchers. If they could of replaced it with a new item the issue would of been resolved but they could not

dalesrider

[QUOTE=benisere;58225071
Before she bought the item she was advised that it would be brand new and fully set up and ready for me to use on Christmas day, this was not the case and the computer was locked by the store!

so I got the receipt went back to the shop, they were able to unlock it for me and we entered my user details and back home i went. After loading up the computer it turned out that it was still registered to them and i was simply a user on this machine.

If an item is faulty you can have a cash/card refund [/QUOTE]

If you buy a PC. Then it will never be ready to use straight away. Unless the shop has set it up with default details.
Something I would never want.
You always have to spend a hour or so setting it to your details.

So what the store have done is set ALL the PC's to their details. May even have been done by the manufacture (you do not mention brand). I remember Packard Bell used to do that.
So that anyone can use it straight out of the box. No doubt that there will be something giving you these login details in the paperwork.
Just because it is set to them. Does not make it 2nd hand or a ex display model.
Also in no way is it faulty, as it does work, once you enter the correct login details.

All you need to do is a factory restore and start fresh. All PC's have this option. Usually as seperate partition on the hard drive.
Just google your PC and you will find a how too. If its not in the docs you have.

bris

The other thing you have to remember is that you or your wife have not actually paid the pc store any money, the supermarket did and they will get a commision from the sale, so in effect to get a cash refund would leave the pc store out of pocket. The very best you can hope for is to get the vouchers refunded and take them back to the supermarket, they form the initial sale so you rights would lie with them.

benisere

dalesrider wrote: »

If you buy a PC. Then it will never be ready to use straight away. Unless the shop has set it up with default details.
Something I would never want.
You always have to spend a hour or so setting it to your details.

So what the store have done is set ALL the PC's to their details. May even have been done by the manufacture (you do not mention brand). I remember Packard Bell used to do that.
So that anyone can use it straight out of the box. No doubt that there will be something giving you these login details in the paperwork.
Just because it is set to them. Does not make it 2nd hand or a ex display model.
Also in no way is it faulty, as it does work, once you enter the correct login details.

All you need to do is a factory restore and start fresh. All PC's have this option. Usually as seperate partition on the hard drive.
Just google your PC and you will find a how too. If its not in the docs you have.

They will not open every pc an pop their details in for no reason never heard of that happening either

arcon5

Op -- you paid in gift vouchers, you have never exchanged cash with the company. So you are basically asking them to repay you in a different form to that used. What if I use loyalty points to make a purchase and then return it demanding cash ? I couldn't.

The idea of the refund is to put you back in the same situation as you was before. Hence the use of the word 'rescind' in the sales of goods act. You are restoring your position to what it was before they breached the contract.

SuperHan

That's a very valid point made by Bris. Why should a company refund you cash that you never gave them?! How do they know you didn't pay with insurance replacement vouchers, for example? An instance where cash would never have been an offering.

You need to take the advice you're being given whether you like what people are saying or not.

And you laptop is NOT faulty! If you reset it back to factory settings it'll be like new.

benisere wrote: »

They will not open every pc an pop their details in for no reason never heard of that happening either

You didn't purchase the laptop as brand new - you bought it as PRE SET UP. This is a service that the retailer provides to save you a couple of hours when you get home. If your wife didn't give the store enough information, they would have had to set it up with some info, so they used the store's. I can only imagine this is your fault for not giving them enough info.

If you have, and they have still set it up wrong, just take vouchers and purchase another laptop. You still want a laptop, right? There is really no issue here. I think somewhere in the SoGA it says the retailer must refund the cost of the item purchased. The cost to you was vouchers, not cash. You didn't part with cash when purchasing the laptop. So they will refund the cost, i.e. the vouchers.

pulliptears

Loving the poll....