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catalogue debt dispute - can you help?
edited 30 November -1 at 1:00AM in Dealing with debts & debt disputes
6 replies 38K views
Hi there, i dont know if you can help me but i desperately need some advice and have no idea on how to proceed on this issue. I have a catalogue that i have had for a number of years now and have kept upto date with all payments on the account which was cleared some time ago. I helped out my mum by letting her have a vacuum through this catalogue, which up until recently she has paid ontime. However, our relationship has broken down and i no longer have any contact with her(long story!!) and although she has had the means via payment slips to continue her payments, she has missed the last 2 which has incurred 2x£12 admin charges on the account taking the balance nearly back upto what the item originally cost! I have contacted the company - who can provide me with proof that she did indeed have the said item and it was delivered directly to her address - and notified them of this problem and their stance on it is that as it is my account I am liable for the payments even though she has ordered the item and i need to pay them A.S.A.P and to make a claim for it back through the small claims courts!:mad: Is this right? They seem reluctant to deal with this when it seems simple enough to send out a letter to her - I can provide them with full address as she has now moved - and demand payment for the goods that SHE had and deal with her directly but they say they cannot do this. Im not working so finding this money will be a struggle and on principle why should i pay for something that someone else has had?:eek: I am so upset and angry about this whole issue and hope that someone can shed some light on where i go from here.
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