undelivered train tickets

floss1966

its sounds illegal to me too but you cant actually speak to anyone, only email via an comments response link. Its so frustrating... after almost 2 hours of complaining via customer service people on an international call center number that was the conclusion. They were powerless to re issue tickets, the web help line were useless too and just kept chanting their terms and conditions which i agreed to when i ordered.
i have half a mind to just get on the train and tell them to bill me and pursue me thru the courts.

Owain_Moneysaver

Get them to confirm to you the tickets are lost and you have to buy new ones (tape record the conversation if possible).

Then buy new tickets.

Tell them you'll sue them for the additional costs unless they refund you (for the probably more expensive tickets).

You have to have a ticket to travel, whether it's your or their fault they haven't arrived is immaterial, so don't try to travel without one.

yangptangkipperbang

rdwarr wrote: »

That sounds illegal to me. It's their responsibility to get the tickets to you as they have made the contract with the Royal Mail. Do they have proof of posting?

floss1966 wrote: »

its sounds illegal to me too

Of course it isn't illegal !

They have stated that they are NOT responsible for delivery in their Ts & Cs - which the OP agreed to.

Livingthedream

yangptangkipperbang wrote: »

Of course it isn't illegal !

They have stated that they are NOT responsible for delivery in their Ts & Cs - which the OP agreed to.

Not Illegal but worthless waffle to confuse customers of their rights. Any company can manufacture T&C's to their advantage, however, even if you agree to these T&C's it doesn't make any difference, the Supply of Goods and Services Act 1982 which MSE quotes are a higher authority and in a small claim these are what would be used to hold London Midland responsible.

yangptangkipperbang

Livingthedream wrote: »

Not Illegal but worthless waffle to confuse customers of their rights. Any company can manufacture T&C's to their advantage, however, even if you agree to these T&C's it doesn't make any difference, the Supply of Goods and Services Act 1982 which MSE quotes are a higher authority and in a small claim these are what would be used to hold London Midland responsible.

You may well be correct there, you do indeed have the choice of proceeding with a CIVIL action - but the posts stating that what the company is doing is illegal are incorrect and grossly misleading. Use of emotive language like that does nothing to help resolve the original problem, it just raises false expectations.

Livingthedream

yangptangkipperbang wrote: »

but the posts stating that what the company is doing is illegal are incorrect and grossly misleading. Use of emotive language like that does nothing to help resolve the original problem, it just raises false expectations.

Internet forum, posters are allowed to have an opinion, it's facts that are important, which between us the OP now understands.

floss1966 wrote: »

i have half a mind to just get on the train and tell them to bill me and pursue me thru the courts.

Please don't do that as it could be construed as 'intent' by a Revenue Protection Officer which could lead to a whole world of trouble for yourself.

Chargeback, Small claim or customer services are your answers all of which are long term solutions, which unfortunately would mean you have to buy addition tickets. Or wait and see, the tickets might turn up late, it's been known to happen with Royal Mail

katejo

I never have my tickets sent out precisely for this reason. I always collect them from the ticket machine at the station and don't leave it until the day of the journey. This is just in case the machine fails.

custardy

yangptangkipperbang wrote: »

Of course it isn't illegal !

They have stated that they are NOT responsible for delivery in their Ts & Cs - which the OP agreed to.

So as long as they say they have posted the tickets
its all good?

rdwarr

yangptangkipperbang wrote: »

Of course it isn't illegal !

They have stated that they are NOT responsible for delivery in their Ts & Cs - which the OP agreed to.

Ts & Cs mean nothing if there's no legal basis for them. How can receipt of the tickets possibly be the responsibility of the customer?

The sender appoints the courier to act as their agent for delivery so are responsible for that delivery. You can't just opt out of that responsibility with some small print.

blindman

floss1966 wrote: »

its sounds illegal to me too but you cant actually speak to anyone, only email via an comments response link. Its so frustrating... after almost 2 hours of complaining via customer service people on an international call center number that was the conclusion. They were powerless to re issue tickets, the web help line were useless too and just kept chanting their terms and conditions which i agreed to when i ordered.
i have half a mind to just get on the train and tell them to bill me and pursue me thru the courts.

I had a similar situation recently with Redspotted Hanky.

I usually pick up tickets at the station but this time opted for them to be posted. :cool:

With two days to go, still no tickets.

I rang RSH and they cancelled the tickets and re-issued them to be collected at the station

I had to "sign" an email document to say I'd not received them but it was that simple.

Why can't London Midlan do that?