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Debenhams Sales Tactics

edited 30 November -1 at 1:00AM in Old Threads
3 replies 24.4K views
Wits_End_2Wits_End_2 Forumite
4 posts
edited 30 November -1 at 1:00AM in Old Threads
Hi
Hoping for a little advice Re: Debenhams Sale, last weekend.
I ordered some glasses online, to be collected in store.
After payment was taken, I received an email, saying order was being processed and would be contacted shortly (18/11).
On 19/11 received new email saying order had been cancelled- unable to fulfil, payment refunded.
Went online today and items are back in stock, at full price again.
Rang Debenhams today, spoke to a lady who told me the warehouse had no stock on Sunday 18th and that they were now back in stock, but only at full price.
Debenhams T's & C's seem to be a little 'grey' as to when they actually accept contact being formulated, even though they are quite happy to take payment.
Could you please advise whether its worth pursuing with Debenhams, or possibly raising a case with Trading Standards.

Many Thanks

Replies

  • wealdroamwealdroam Forumite
    19.2K posts
    Tenth Anniversary 10,000 Posts Name Dropper Combo Breaker
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    I have replied to your earlier thread.
  • SlowhandSlowhand
    1.1K posts
    ✭✭✭
    wits_end wrote: »
    Hi
    Hoping for a little advice Re: Debenhams Sale, last weekend.
    I ordered some glasses online, to be collected in store.
    After payment was taken, I received an email, saying order was being processed and would be contacted shortly (18/11).
    On 19/11 received new email saying order had been cancelled- unable to fulfil, payment refunded.
    Went online today and items are back in stock, at full price again.
    Rang Debenhams today, spoke to a lady who told me the warehouse had no stock on Sunday 18th and that they were now back in stock, but only at full price.
    Debenhams T's & C's seem to be a little 'grey' as to when they actually accept contact being formulated, even though they are quite happy to take payment.
    Could you please advise whether its worth pursuing with Debenhams, or possibly raising a case with Trading Standards.

    Many Thanks

    Neither, as has been explained in your other thread by wealdroam. However you may get somewhere with Debenhams if you phone and 'be nice' ie you tell them you understand you are not legally entitled to the glasses but are so disappointed/loyal customer etc.
  • CAB_National_RepresentativeCAB_National_Representative Organisation Representatives - Private Messages may not be monitored
    220 posts
    wits_end wrote: »
    Hi
    Hoping for a little advice Re: Debenhams Sale, last weekend.
    I ordered some glasses online, to be collected in store.
    After payment was taken, I received an email, saying order was being processed and would be contacted shortly (18/11).
    On 19/11 received new email saying order had been cancelled- unable to fulfil, payment refunded.
    Went online today and items are back in stock, at full price again.
    Rang Debenhams today, spoke to a lady who told me the warehouse had no stock on Sunday 18th and that they were now back in stock, but only at full price.
    Debenhams T's & C's seem to be a little 'grey' as to when they actually accept contact being formulated, even though they are quite happy to take payment.
    Could you please advise whether its worth pursuing with Debenhams, or possibly raising a case with Trading Standards.

    Many Thanks

    Hi Wits End - we're not covering consumer issues on the board at the moment. We'd suggest contacting our Consumer Helpline (08454 04 05 06, 9am to 5pm, Mondays to Fridays), to get advice on where you stand on this. Alternatively, you could try contacting your local bureau.
    Official CAB Representative
    I am an official representative of CAB. MSE has given permission for me to post in response to questions on the CAB Board. You can see my name on the companies with permission to post list. If you believe I’ve broken any rules please report my post to [email protected] as usual"
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