EUjet "offer" - can they refuse?

MarkyMarkD

ednotdave wrote:

No... it doesn't say what you think it does...

The offer was for all seats to all destinations on Tues, Weds & Thurs during certain dates. The flights I booked were during those dates (or they wouldn't have been reduced to 1p). The question is whether it should include or exclude the taxes and charges.

Ant expert advice please?

Ooh, Ed, you are arrogant. As the post after yours says, why ask if you only want people who agree with you?

I don't need to be a travel agent to understand contract law and advertising standards. I have huge amounts of understanding of both matters from my life and work experience (outside the travel industry).

The original promotion, and the updated one you quoted, both say that there is availability on ALL flights in the period.

Nowhere, on either offer (and the original one is here in case anyone else wants a look), does it say, as you claim, that it applies to ALL seats to all destinations. They could meet the terms of the offer if they actually offered just a few seats, but ensured each flight had some available.

Now, they also state that they offered 51,135 seats on this promotion. That MAY be all their seats on those flights - or it may not. I don't know.

In any case, it's academic. They advertised prices at a certain price - which was almost definitely an error. On the strength of that advertisement, you went to their website, where they offered you a price of 1p plus taxes.

You didn't read the wording properly (when going through the booking process) and bought the tickets at 1p plus taxes.

Such is life.

The advertisement isn't a legally binding offer. The offer on the website of 1p plus taxes IS an invitation to treat, on the basis of which you offered to buy the tickets, which they accepted. Contract completed at 1p plus taxes.

As for the advertising standards issue, you could complain to the ASA about their misleading advertising. Your complaint would quite possibly be upheld, but given that it's a one-off error in one e-mail for one promotion, they would probably just get an informal warning if it's a first offence. None of this would affect their contractual liability to refund the taxes.

I think there is approximately NO chance of you getting these taxes back. If they were being particularly charitable they might agree to a refund - and the cancellation of your tickets. But I doubt it.