Sky won't allow me to Cancel Phone/Broadband

leew

Fuming fuming fuming :mad:

I've just spent over an hour on the phone to these idiots and they say i'll have to pay an early termination charge :mad:

I quoted the T&C's and the Ofcom guidelines but nope she wasnt having it at all.

I even directed here to this statement on the Sky site http://www.sky.com/shop/terms-conditions/talk/code-of-practice/tariff-guide/

She could not find this below on her system!!!

Important changes to Sky Line Rental

For existing customers who joined Sky Line Rental before 1 September 2012, the price of your Sky Line Rental will increase to £14.50 a month.


What do i do? i'm writing in to complain and printing all the above off.

Rant over, got a headache now

Buzby

And the basis of your complaint? When did you join? What is your monthly payment going up by?

leew

Buzby wrote: »

And the basis of your complaint? When did you join? What is your monthly payment going up by?

That explains why.

http://www.moneysavingexpert.com/news/utilities/2012/10/sky-to-raise-phone-prices-by-18

You don't work for Sky do you? Scotland i see!

macman

With an attitude like that, do you really expect to get any assistance on here?
Provide the proper info and you might.

Buzby

So everyone in Scotland works for Sky? Your logic is as flawed as your rant!

leew

macman wrote: »

With an attitude like that, do you really expect to get any assistance on here?
Provide the proper info and you might.

What attitude, think you'll find you have an attitude jumping to conclusions like that, i was pointing out the fact that's all to what has led me to this and that link explains it that's all.

Buzby wrote: »

So everyone in Scotland works for Sky? Your logic is as flawed as your rant!

I'm not ranting and no I didn't say everyone in a Scotland worked for Sky did I just that Livingstone is Scotland i think (where i've been ringing/emailing)

All sorted now anyway.