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Pete50 wrote: »
A similar case has just happened to my mother,of which i would be grateful for some advice.last week she was shopping in a local supermarket when she fell over a pipe which was sticking out from a fridge.she reported it when she got to the tillpoint,to which the employee ignored her.
The day after she was in pain and had a badly bruised eye from where she had fell.she rang the store to which she was then diverted to head office and explained what had happened.they apologised and said that the accident book at the very least should of been completed for this.Just today she's received a letter from the store chain apologising for any inconvenience and that the store manager filled the accident book in at the time (which is a lie,as no details where given or manager present).I feel strongly about this as its implying my mother is telling lies when its the store manager doing this. Any ideas??
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