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Honouring offers advertised

Epson has a banner offering cashback on certain printers, but when you go in and look at the terms and conditions it has expired. What leagality is there in demanding the offer to be honoured as it is still advertised?

John

Comments

  • Forwandert
    Forwandert Posts: 1,211 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    None. you are fully aware the promo has expired so there is no reason to expect the offer to be honored
  • quantum
    quantum Posts: 52 Forumite
    Part of the Furniture 10 Posts
    I ask because there's a big banner suggesting that the offer is current, with no timescales but you have to click a button to find out in small print it's finished.
  • Didn't Argos feature in a similar complaint on Watchdog last night?
    Abandoned
  • quantum
    quantum Posts: 52 Forumite
    Part of the Furniture 10 Posts
    Seems somewhat misleading. Didn't see the Watchdog prog. What was the outcome?
  • paddyrg
    paddyrg Posts: 13,543 Forumite
    Make a report to asa.org.uk, they'll get a slapped wrist
  • quantum
    quantum Posts: 52 Forumite
    Part of the Furniture 10 Posts
    Slapped wrist doesn't get me a cheaper printer!
  • You cannot force them to honour it, especially in the linked T&Cs it clearly states it has expired.

    They may get a ticking off on advertising but you will not get your cheap printer (unless you ring up and beg and get it through goodwill).
    Thinking critically since 1996....
  • unholyangel
    unholyangel Posts: 16,864 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    abandonded wrote: »
    Didn't Argos feature in a similar complaint on Watchdog last night?

    They did. For continuing to offer promotions after they had expired, for having items on the sale banners that weren't actually in the sale/weren't as heavily discounted as the banner claimed.

    It was upheld by ASA but Argos weren't forced to honour it. So while a complaint may be upheld OP, theres nothing short of a miracle that will entitle you to that deal :P
    You keep using that word. I do not think it means what you think it means - Inigo Montoya, The Princess Bride
  • They did. For continuing to offer promotions after they had expired, for having items on the sale banners that weren't actually in the sale/weren't as heavily discounted as the banner claimed.

    It was upheld by ASA but Argos weren't forced to honour it. So while a complaint may be upheld OP, theres nothing short of a miracle that will entitle you to that deal :P

    I think they said that argos had been fined £2000 previously for a similat offence.
    Abandoned
  • quantum wrote: »
    Slapped wrist doesn't get me a cheaper printer!

    Gutted, but neither will anything else. Time to fork out :)
This discussion has been closed.
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