Problem with Travel agent
edited 30 November -1 at 1:00AM in Old Threads
7 replies 1.2K views
We went to TA to book a return flight , but were not given all the options for the reurn journey. As a consequence we ended up with an itinerary that meant we had to make a 4 hour train journey from Canada to USA, with an overnight stay in a hotel, and 2 quite lengthy taxi rides, all at our own expense. When we got home an did a web search, we found that there was actually a flight we could have taken which would have ben included in the final price. We complained to the company but got no response. I phoned Trading Standards and they said there was a Breach of Contract and advised me on what to write to the company and send recorded delivery. I did this but they still ignored it. I then wrote to head office. This produced a letter from the manager of the original branch saying that we left her shop happy with what we had booked. This was difficult to accept because she wasn't even there. She obviously took the word of the travel consultant and she never even spoke to us about it. So again we :Wrote to Customer relations at head office and told them that we were not happy with the managers response. Today we had a letter saying that they only deal with post travel problems and that they have passed our complaint on to the manager of the branch. We seem to be going around in circles and are unsure now what our position is.
:smileyhea A SMILE COSTS ABSOLUTELY NOTHING
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