We'd like to remind Forumites to please avoid political debate on the Forum. This is to keep it a safe and useful space for MoneySaving discussions. Threads that are - or become - political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
POlusnet home phone: Possible Hoax e-mail from @comm.bt.comm, price rises

Richard_T_
Posts: 349 Forumite


in Phones & TV
If anyone is on plusnets home phone service their appears to be a fake e-mail going out saying that prices are going up, the big clue to the fact that this is probably a hoax is the from e-mail address ending in @bt.comm
Even though plusnet are no more than an offshoot of BT now a days, their e-mails always end in @plus.net
this is the e-mail in full
looks genuine, but the from info is clearly wrong.
Even though plusnet are no more than an offshoot of BT now a days, their e-mails always end in @plus.net
this is the e-mail in full
Hello Name Removed
Important information about your Plusnet Home Phone service
We're writing to let you know that on the 28th of October we're making some changes to the price of our home phone products and call charges. We know that no one likes it when prices increase, but rest assured we'll still be cheaper than Sky, TalkTalk and BT*.
These price changes enable us to further invest in our award winning customer support. You'll continue to receive the high quality 24/7 UK based support that you deserve and have grown to expect from Plusnet.
This year we've also scooped a number of awards including a Which? Recommended Provider accolade for the third time in a row as well as the prestigious Best Consumer Fixed Broadband at this year's ISPA awards, so there's no need to compromise on value or service. In fact, our customers are more satisfied than those of Sky, TalkTalk and Virgin.**
Here are details of what we're changing:
Line Rental £13.99 (£1.00 more) Includes:Evening and Weekend calls to 01, 02 and 03 numbers
Inclusive calls to Plusnet Customer Support
Inclusive evening and weekend calls to 0845 and 0870 numbers†
Still cheaper than Sky, BT and Talk Talk
Talk Anytime £4.00 (50p more) Includes:Anytime calls to 01, 02 and 03 numbers
Calls to 0845 and 0870 numbers all the time
^Inclusive calls to Plusnet Customer Support
25% discount off top international call destinations
Talk Anytime International £6.00 (£1.00 more) Includes:Anytime calls to 01, 02 and 03 numbers
300 minutes inclusive minutes to our top 20 international destinations
From 28th October, we'll be adding 15 new international destinations, including India, Pakistan and China
For your easy reference we've updated our call tariff with all our new prices and international destinations.
All the best,
Steve Woods
Customer Experience Director, Plusnet
Award-winning services year after year
View details of all our awards
* Sky line rental £14.50 p/m; TalkTalk line rental £14.50 p/m; BT line rental £14.60 p/m.
† Evening & weekend calls: Means calls to UK landlines beginning with 01, 02, 03, 0845 and 0870 made Monday-Friday 19:00-07:00 and anytime Saturday or Sunday. Calls must be started and finished within these times to be inclusive (non-chargeable). Exclusions apply.
^ Anytime calls: Means calls to UK landlines beginning with 01, 02, 03, 0845 and 0870 at anytime. Exclusions apply.
** According to GfK Consumer Attitudes Tracker August 2011 - July 2012. Full details can be seen at: www.plus.net/satisfaction.
Changing email address? Update your contact details at: http://my.plus.net
For full details of our terms and conditions, please click here.
This email has been sent because it contains important information about your service from Plusnet. Please don't reply to this email, as this is an unmonitored address.
Email ref: E_201209_LR8
Plusnet plc
Registered Office: The Balance, 2 Pinfold Street, Sheffield, S1 2GU
Registered in England no: 3279013
looks genuine, but the from info is clearly wrong.
0
Comments
-
The Info has been confirmed as being genuine. They say " Unfortunately there was an oversight with the first batch of emails that resulted in them being sent from an incorrect sender address "
See: http://community.plus.net/forum/?topic=107655.msg9190940
This discussion has been closed.
Confirm your email address to Create Threads and Reply

Categories
- All Categories
- 348.2K Banking & Borrowing
- 252.1K Reduce Debt & Boost Income
- 452.4K Spending & Discounts
- 240.8K Work, Benefits & Business
- 617.1K Mortgages, Homes & Bills
- 175.6K Life & Family
- 254K Travel & Transport
- 1.5M Hobbies & Leisure
- 16K Discuss & Feedback
- 15.1K Coronavirus Support Boards