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POlusnet home phone: Possible Hoax e-mail from @comm.bt.comm, price rises

If anyone is on plusnets home phone service their appears to be a fake e-mail going out saying that prices are going up, the big clue to the fact that this is probably a hoax is the from e-mail address ending in @bt.comm

Even though plusnet are no more than an offshoot of BT now a days, their e-mails always end in @plus.net

this is the e-mail in full
Hello Name Removed

Important information about your Plusnet Home Phone service

We're writing to let you know that on the 28th of October we're making some changes to the price of our home phone products and call charges. We know that no one likes it when prices increase, but rest assured we'll still be cheaper than Sky, TalkTalk and BT*.

These price changes enable us to further invest in our award winning customer support. You'll continue to receive the high quality 24/7 UK based support that you deserve and have grown to expect from Plusnet.

This year we've also scooped a number of awards including a Which? Recommended Provider accolade for the third time in a row as well as the prestigious Best Consumer Fixed Broadband at this year's ISPA awards, so there's no need to compromise on value or service. In fact, our customers are more satisfied than those of Sky, TalkTalk and Virgin.**

Here are details of what we're changing:
Line Rental £13.99 (£1.00 more) Includes:
pn_tick_g_onwhite.gifEvening and Weekend calls to 01, 02 and 03 numbers
pn_tick_g_onwhite.gifInclusive calls to Plusnet Customer Support
pn_tick_g_onwhite.gifInclusive evening and weekend calls to 0845 and 0870 numbers†
pn_tick_g_onwhite.gifStill cheaper than Sky, BT and Talk Talk
Talk Anytime £4.00 (50p more) Includes:
pn_tick_g_onwhite.gifAnytime calls to 01, 02 and 03 numbers
pn_tick_g_onwhite.gifCalls to 0845 and 0870 numbers all the time
^ pn_tick_g_onwhite.gifInclusive calls to Plusnet Customer Support
pn_tick_g_onwhite.gif25% discount off top international call destinations
Talk Anytime International £6.00 (£1.00 more) Includes:
pn_tick_g_onwhite.gifAnytime calls to 01, 02 and 03 numbers
pn_tick_g_onwhite.gif300 minutes inclusive minutes to our top 20 international destinations
pn_tick_g_onwhite.gifFrom 28th October, we'll be adding 15 new international destinations, including India, Pakistan and China

For your easy reference we've updated our call tariff with all our new prices and international destinations.

All the best,

Steve Woods
Customer Experience Director, Plusnet

Award-winning services year after year
View details of all our awards Awards.png
* Sky line rental £14.50 p/m; TalkTalk line rental £14.50 p/m; BT line rental £14.60 p/m.

† Evening & weekend calls: Means calls to UK landlines beginning with 01, 02, 03, 0845 and 0870 made Monday-Friday 19:00-07:00 and anytime Saturday or Sunday. Calls must be started and finished within these times to be inclusive (non-chargeable). Exclusions apply.

^ Anytime calls: Means calls to UK landlines beginning with 01, 02, 03, 0845 and 0870 at anytime. Exclusions apply.

** According to GfK Consumer Attitudes Tracker August 2011 - July 2012. Full details can be seen at: www.plus.net/satisfaction.

Changing email address? Update your contact details at: http://my.plus.net

For full details of our terms and conditions, please click here.

This email has been sent because it contains important information about your service from Plusnet. Please don't reply to this email, as this is an unmonitored address.

Email ref: E_201209_LR8

Plusnet plc
Registered Office: The Balance, 2 Pinfold Street, Sheffield, S1 2GU
Registered in England no: 3279013

looks genuine, but the from info is clearly wrong.

Comments

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