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BT Refund if Cancelled due to Price Rise

coupleuk
Posts: 444 Forumite


in Phones & TV
Ive paid in advance for a years BT line rental.
If I cancel my BT Contract due to the price increase, will I get a pro-rata refund on that line rental?
Since joining them, Ive found their customer service to be one of the worst Ive ever encountered so if I get the chance I'll be off like a shot.
If I cancel my BT Contract due to the price increase, will I get a pro-rata refund on that line rental?
Since joining them, Ive found their customer service to be one of the worst Ive ever encountered so if I get the chance I'll be off like a shot.
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Comments
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Yes.
And you should not have to pay any cancellation fees.
Contact the BT Cancellations Team and take notes of everything that is said.A kind word lasts a minute, a skelped erse is sair for a day.0 -
Owain_Moneysaver wrote: »Yes.
And you should not have to pay any cancellation fees.
Contact the BT Cancellations Team and take notes of everything that is said.
I cancelled with BT a couple years ago for the same reason,no money was due back to me,but they still tried to charge me £22 cancellation fee (phone only) even tho I was told the would be no fee.I refused to pay it.0 -
No - the advance payment is not refundable if this was a deal for discounted line rental. This is clearly stated in the T&C's profited prior to accepting the arrangement. They aR allowed to increase their charges, so the increase is not an automatic release mechanism unless they voluntarily agree to waive it.0
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No - the advance payment is not refundable if this was a deal for discounted line rental.Hi, we’ve had to remove your signature. If you’re not sure why please read the forum rules or email the forum team if you’re still unsure - MSE ForumTeam0
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Ive paid in advance for a years BT line rental.
If I cancel my BT Contract due to the price increase, will I get a pro-rata refund on that line rental?
Since joining them, Ive found their customer service to be one of the worst Ive ever encountered so if I get the chance I'll be off like a shot.
Will I be refunded any of my Line Rental Saver payment if I leave BT?"
No, your Line Rental Saver payment is non-refundable.
http://bt.custhelp.com/app/answers/detail/a_id/139620 -
DVardysShadow wrote: »Provided they are not asking for more money for the year already bought
They're not - it has been prepaid. However the other charges for bundles - which are not prepaid (like the increased connection charge for non-bundled calls) will increase to the revised rate.0
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