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Charges on one of those paid-for Current Accounts
save_me_2
Posts: 3 Newbie
For around a year I had a standard current account at Lloyds TBS, with the 'Control' function, which they offer to customers like me who are clumsy with money management and regularly pick up overdrawn/missed payment charges.
'Control' means that they won't allow any payments that would push an a/c overdrawn and charges a maximum of £10 per month.
That was up until six months ago, when I signed up for a 'Gold' account, which it seems overrides the 'Control' function.
I've gone overdrawn many, many times since then and it's costing me on average more than £50 per month in unauthorised overdraft fees. Seems a bit disproportionate, as I've never been more than £100 overdrawn.
Do you folks believe I they will respond favourably were I to ask for the fees to be refunded, as their staff repeatedly attempted to upsell this account when my account history should have shown that it's not suitable for me.
Perhaps just threatening to move banks would work better?
Would be lovely to hear your thoughts.
Save me thanks fellow money savers x
'Control' means that they won't allow any payments that would push an a/c overdrawn and charges a maximum of £10 per month.
That was up until six months ago, when I signed up for a 'Gold' account, which it seems overrides the 'Control' function.
I've gone overdrawn many, many times since then and it's costing me on average more than £50 per month in unauthorised overdraft fees. Seems a bit disproportionate, as I've never been more than £100 overdrawn.
Do you folks believe I they will respond favourably were I to ask for the fees to be refunded, as their staff repeatedly attempted to upsell this account when my account history should have shown that it's not suitable for me.
Perhaps just threatening to move banks would work better?
Would be lovely to hear your thoughts.
Save me thanks fellow money savers x
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